R5900103 /00
C-10, C-5
112
8.1 Troubleshooting list
Problem solving
Problem
Cause
Solution
Quality of the image on the
meeting room display is not
satisfactory
The quality or length of the cable
between the Base Unit and the
display or the connection between
these two.
•
Replace the cable.
•
Use another cable.
Bad resolution of the display
The system can handle the
average laptop resolution of 3
Megapixel. However, up or down
scaling on the meeting room
display can cause visible
artefacts.
Change the resolution on the web
interface and match it to the native
resolution of the meeting room
display.
Users have a bad wireless
connection. The connection from
the Button to the Base Unit keeps
falling away.
Wireless congestion
•
Use a WiFi scanner to find a
free wireless channel and
select it via the web interface.
You can use commercial as
well as free online tools such
as inSSIDer or Xirrus for this.
Refer to
“
WiFi settings
”
.
Low signal strength
•
Put the Base Unit closer to the
meeting room table.
•
Change the orientation of the
antennas at the back of the
Base Unit.
•
Remove or limit as much as
possible all obstructions
between the Buttons and the
Base Unit.
Web interface is not accessible
Browser
•
Use another browser (version).
•
Check the browser settings.
No connection
•
There are three methods to
access the web interface.
Refer to the corresponding
chapter of the documentation.
•
Check the proxy settings
Users do not get a ClickShare
drive when inserting the Button in
their laptop.
•
No automatic refresh of drives
•
Windows tries to assign the
ClickShare drive to an already
reserved drive letter
•
Refresh your view on the
laptop.
•
Use Microsoft Windows Disk
Management to assign it to a
free drive letter.
Bad connection at USB port on the
laptop
•
Reconnect to the USB port.
•
Try another USB port.
•
Reboot the laptop.
•
Some types of USB devices
might be blocked as a
company policy.
•
USB port settings on the laptop
might limit the usage of high
power USB devices when on
battery power.
If possible, change the USB port
policy on the laptop.
Содержание ClickShare Present C Series
Страница 1: ...ENABLING BRIGHT OUTCOMES Installation manual C 10 C 5...
Страница 25: ...25 R5900103 00 C 10 C 5 1 1 Documentation 26 1 2 Symbols and fonts 26 Introduction to the Installation Guide 1...
Страница 27: ...27 R5900103 00 C 10 C 5 C 10 C 5 Specifications 2...
Страница 35: ...35 R5900103 00 C 10 C 5 3 1 Environmental Condition Check 36 3 2 Basic Workflow 36 Getting started 3...
Страница 54: ...R5900103 00 C 10 C 5 54 C 10 C 5 Installation...
Страница 60: ...R5900103 00 C 10 C 5 60 Preparing the Buttons...
Страница 108: ...R5900103 00 C 10 C 5 108 C 10 C 5 Configurator...
Страница 109: ...109 R5900103 00 C 10 C 5 Firmware updates 7...
Страница 111: ...111 R5900103 00 C 10 C 5 Troubleshooting 8...
Страница 117: ...117 R5900103 00 C 10 C 5 Windows Certified driver 58 X XMS Cloud 102 Index...
Страница 118: ...R5900103 00 C 10 C 5 118 Index...
Страница 119: ......
Страница 120: ...www barco com R5900103 00 2020 05 27 Wi Fi...