
• Activating a Cellular Modem (p/n
)
• Additional technical notes and videos
Technical notes, configuration examples, and ScriptBasic program examples are available at
10.5 DXM1200 Support Policy
The DXM Wireless Controllers are industrial wireless controllers that facilitate Industrial Internet of Things (IIoT) applications.
As a communications gateway, it interfaces local serial ports, local I/O ports, and local ISM radio devices to the Internet
using either a cellular connection or a wired Ethernet network connection. In a continuing effort to provide the best
operation for the DXM1200, stay connected with Banner Engineering Corp to hear about the latest updates through the
Banner website. Create a login today to stay informed of all Banner product releases.
10.5.1 Firmware Updates
The DXM1200 has been designed to be a robust and secure IOT device. To provide the most reliable and secure device
possible, periodic firmware updates are released to enhance and expand the capabilities of the DXM1200. Firmware
updates and description details are found on the Banner website. Customers with critical update requirements will get
access to pre-released firmware from the factory.
10.5.2 Website Information
The Banner website is the main method of disseminating DXM1200 information to customers. The data found on the
website include:
• DXM instruction manuals
• Configuration manuals
• Firmware downloads
• Firmware release notes
• Errata data, any known issues with a release of firmware
• Possible work-around solutions for known issues
• DXM Solutions Guides
10.5.3 Feature Requests
Our customer is our most valuable resource to improve our DXM1200. If you have suggestions for improvements to the
DXM1200 or configuration tools, please contact Banner Engineering Corp.
10.5.4 Potential DXM Issues
Potential issues with the DXM1200 are collected from Banner's support engineers to provide solutions. Users can get help
from the website documentation or by calling Banner Engineering for support help. Solutions are as simple as configuration
adjustments, work-around configuration solutions, or potential new firmware updates.
10.5.5 DXM Security
The DXM1200 was designed to collect local wireless sensor data, local sensor data, provide simple control, and send the
data to the cloud.
The DXM1200 does not run a Linux or Windows based operating system but an embedded real-time operating system
(RTOS) environment. As a proprietary operating system, the security aspects are easier to manage and minimize.
Security updates are released through the Banner Engineering Corp website (
Product Release Announcements (
10.6 Contact Us
Banner Engineering Corp. headquarters is located at:
9714 Tenth Avenue North
Minneapolis, MN 55441, USA
Phone: + 1 888 373 6767
For worldwide locations and local representatives, visit
Sure Cross
®
DXM1200-Bx Wireless Controller
www.bannerengineering.com - Tel: + 1 888 373 6767
57