22. Troubleshooting
If You Need a Service Call
If the opener needs a service please call the dealer who installed the garage door opener (their contact details are
usually on a sticker on the back of your garage door). For product assistance contact 13 62 63 within Australia.
BEFORE CALLING
you should have the following information to assist in providing the appropriate
service:
1. Has anything happened since the opener last operated OK, e.g. a storm, a jolt to the door etc.?
2. What is the current light status on the opener?
3. Manually disengage the door (Section 17).
How easy is it to manually open and close the door?
4. What model is the opener? (Model no. information is located at the rear of the opener)
5. Who installed the opener? (Dealer details should be on a sticker on the back of your garage door)
6. When was it installed? (If known)
Flashes Issue
Remedy
2
PE is preventing door from moving
Clear away any obstructions. Test Door. If unable to move
the door and suspect beam is faulty, enter Safety Beam
Emergency Close by pressing and holding a pre-coded
button on transmitter for more than five seconds and the
door will start closing.
3
Wireless LOCK battery is low
Change LOCK battery
4
Wireless PE battery is low
Change PE Battery
5
Wireless LOCK is not unlocked and preventing door
moving
Check LOCK, test by pressing emergency release button on
the lock and then test door operation.
6
Maintenance is due after pre-set number of cycles.
Contact dealer to arrange service.
7
Standby battery is faulty
Contact 1300 769 850 within Australia for assistance
8
Door was obstructed
Clear away any obstructions and test door opens/
closes correctly. (If door is damaged, contact your door
professional)
9
Motor overloaded or stalled
Check the doors operation by disengaging the motor and
ensuring the door runs smoothly. If necessary make door
adjustments or contact your door professional.
10
Unit running on battery power
(Only available with SDO-7)
Main light will flash (3) three times at the start of the cycle
to indicate opener is running from battery backup and 10
flashes at the end of cycle. Check power supply.
Symptom
Possible cause
Remedy
The opener does
not work from the
transmitter
Garage door in poor condition e.g.
springs may be broken
The opener does not have power
The battery in the transmitter is flat
The opener has turned on
“Vacation Mode”
The transmitter button is not
programmed to operate the door.
Check the door’s operation
Plug a device of similar voltage (e.g. a hairdryer)
into the power point and check that it is OK
Replace the battery
Turn off “Vacation Mode”
(Section 14)
Code in the transmitter
One transmitter works
but the other/s do not
Faulty transmitter
Flat battery
Replace transmitter
Replace battery
The chain / belt moves
but the door remains
stationary
The opener is disengaged
Re-engage the opener
Motor is running but
chain / belt is not
moving
Damage motor assembly
Contact your dealer for support.
The transmitter range
varies or is restricted
Variations are normal depending
on conditions e.g. temperature or
external interference
The battery life is exhausted
Position of the transmitter in the
motor vehicle
Make sure you can see the door when you use
the transmitter.
Check the battery status by pressing a button
(flashing or no light, battery need changing)
Aim the transmitter through the windscreen.
The Courtesy light does
not work
LED has failed
Change LED.
The door reverses for no
apparent reason
This may occur occasionally from
environmental conditions such as
areas that are windy, dusty or have
extreme temperature changes.
If Safety beams are installed they
may be partially obstructed.
Ensure the door runs smoothly before increasing
the force pressure.
Ensure the beam path is not obstructed. Check
the Alignment.
Door will not close
Safety Beam not working
Safety Beam battery flat
To access safety close mode, hold the transmitter
button to close for 6 seconds and continue to
hold while the door closes.
Check Safety Beam
Auto Close not working
Safety Beam or wiring faulty
Repair Safety Beam or replace wiring.
Re-align optics. See Safety Beam instructions.
The door stops or
moves very slowly
under battery
(Optional Battery Back
Up Accessory)
The batteries may have little or no
charge
Connect mains power and leave the batteries to
charge. The batteries may take 24 hours to reach
their maximum charge capacity.
The CLOSE (Blue) LED is
flashing
Limits are not set
Set Up Limits (Section 11).
Main Light = Service / Warning Indicator:
Requirements for a service and user warnings are indicated after operation by the main light repeatable flasing OFF a
number of times followed by a pause. The below table identifys the issues and remedies.
Connecting or Disconnecting Accessories:
When disconnecting or reconnecting accessory base station modules (Wireless PE Beams or Autolock) press the MODE
button repetitively until the GEAR LED is on, the press the STOP / SET button until the main courtesy light stops flashing.
19
Controll-A-Door
®
-
Installation instructions
