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Frequently Asked Questions
Why is my Pizza Oven Box not lighting?
- LP Gas Cylinder Valve turned off.
- LP Gas Cylinder out of fuel.
- Excess flow limiting device may have been activated. To deactivate:
1. Turn all burners to the OFF position.
2. Close LP Gas Cylinder valve and disconnect regulator.
3. Wait 1 minute and re-connect regulator to LP Gas Cylinder.
4. Slowly open LP Gas Cylinder valve and perform leak test.
5. Upon completing leak test procedures try igniting appliance normally.
- Coupling fastener on LP gas hose is not connected correctly.
- Battery in ignitor needs to be replaced
- Faulty ignitor.
- Burner tubes are clogged or blocked.
Why is my Pizza Oven Box not getting hot enough?
- LP Gas Cylinder Valve turned off.
- LP Gas Cylinder out of fuel.
- Coupling fastener on LP gas hose is not connected correctly.
- Check for kinks in the LP gas hose.
- Check for inconsistent flame on the burners, clean if necessary.
What can I do if the pizza is stuck to the wooden peel and cannot be launched into the oven?
If your unbaked pizza is sticking to the wooden peel, carefully lift the edge of the pizza and toss a small
amount of flour under the dough. Continue around the perimeter of the pizza, lifting and adding small amounts
of flour so the area below the dough has a fine coating of flour and the pizza can freely move on the wooden
peel.
Disclaimer
Use of this appliance is at the discretion of the user. BakerStone is not responsible for personal injury or
property damage resulting from the misuse of this appliance.
FAILURE TO NOT FOLLOW THE PRECAUTIONS AND INSTRUCTIONS IN THE PRODUCT GUIDE MAY RESULT
IN THE VOIDING OF THE WARRANTY OF THIS APPLIANCE.
FOR OUTDOOR USE ONLY.
For North American customer service needs, such as replacement parts and warranty claims, please email us
at [email protected] or call (855) 657-6836.
NOTE: Temperature range indicator is not an accurate measuring instrument.
