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CUSTOMER MANUAL
FRONT HUB MOTOR SYSTEM
14 AFTER-SALES AND WARRANTY
POLICY
In all nations which apply EU law, the common
conditions for warranty/liability for material
defects apply. Please inform yourself about the
applicable national regulations in your specific
country.
Under EU law, the seller accepts liability for ma-
terial defects for at least two years after the date
of sale. This also covers defects which already
existed at the time of sale/change of ownership.
In fact, if material defects occur within the first
six months, the assumption is made that these
already existed at the time of sale.
One precondition for the seller assuming this
liability is that the product’s use and mainte-
nance was in line with all conditions stipulated.
These are outlined in the pages of this operating
manual and in the supplied instructions from the
component manufacturers.
Liability for material defects does not cover
normal wear occurring from the product’s
intended purpose. Components in the motor and
deceleration system as well as tyres, light system
and contact points of the rider with the pedelec
are all subject to use-related wear.
Bafang Electric (Suzhou) Co., Ltd. (hereinafter
referred to as the "BAFANG Motor") guarantees
that: during the warranty period, customers
will enjoy warranty service from BAFANG for
products purchased from BAFANG, as long as
the products are within the warranty period and
the issues are indeed quality issues concerning
material and workmanship.
Warranty Period and Scope
The warranty period starts from the date of sale,
and is 24 months for the motor, and 24 months
for the controller, display, sensor and other
components. Check your bicycle brand warranty
papers for the specific details.
The BAFANG limited warranty does not cover or
apply to the following situations:
1. damage, failure and/or loss caused by
refitting, neglect, improper maintenance, ac-
cident, misuse, abuse or use for competition
or commercial purposes;
2. damage, failure and/or loss due to shipping
by customer;
3. damage, failure and/or loss caused by im-
proper installation, adjustment or repairs;
4. damage, failure and/or loss irrelevant to
material and workmanship, e.g., failure to
follow instructions by users;
5. damage, failure and/or loss caused by prod-
uct’s appearance or surface modifications
which do not affect its function;
6. damage, failure and/or loss due to main-
tenance or installation by repair stations or
dealers unauthorized by BAFANG;
7. damage, failure or loss caused by normal
wear and tear.
BAFANG reserves the right to repair or replace
the components, and is only responsible for
repairing or replacing them.
Should pedelec manufacturers or dealers
encounter quality issues when using or selling
BAFANG products, they can report the purchase
order number and product's serial number to
BAFANG's technology service department who
will check whether the products are under
warranty or not. For products under warranty,
and for minor problems, BAFANG will provide
customers (dealers or pedelec manufacturers)
with free spare parts so that they can correct
the problem themselves. For serious issues,
BAFANG will provide customers with free spare
parts, show them what to do by sending them
