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W-8 Warranty
Customer Satisfaction Procedure
Satisfaction with your boat is very important to Axis and Malibu Boats. Ordinarily all
concerns related to your boat can be addressed by your authorized Axis service facility. If
for some reason your concerns are not satisfied, the following steps should be followed:
First, ask to discuss your concern with a member of the authorized service facility’s
management. Ordinarily this will be the facility’s service manager or service foreman. If
your concerns already have been reviewed by the service manager or foreman, request to
speak with the facility’s general manager or owner.
Second, if your concerns are not resolved to your satisfaction by the representatives of
the service facility, contact the Axis Customer Service Department at the address noted
below. For the most helpful service, be prepared to provide your customer service
representative with your name, address and phone number, your boat's hull identification
number, the authorized Axis service facility or facilities at which your boat has been
serviced, and the nature of the concerns you have with the boat or the service. Axis and
Malibu Boats will thereafter provide assistance to you and the authorized service facility,
as necessary, to resolve your concerns.
TO THE EXTENT PERMITTED OR REQUIRED BY ANY STATE OR FEDERAL
LAW, YOU ARE REQUIRED TO PROVIDE MALIBU BOATS WRITTEN NOTICE,
AT THE BELOW ADDRESS, OF ANY SUBSTANTIAL DEFECT IN MATERIALS
OR WORKMANSHIP THAT REMAINS UNRESOLVED TO YOUR
SATISFACTION UNDER THE TERMS OF THE MALIBU BOATS LIMITED
WARRANTY, PRIOR TO INITIATING ANY LEGAL ACTION AGAINST MALIBU
BOATS. TO THE EXTENT PERMITTED OR REQUIRED BY ANY STATE OR
FEDERAL LAW, YOU MUST FIRST USE AN AVAILABLE STATE RUN
INDEPENDENT DISPUTE SETTLEMENT MECHANISM OR ARBITRATION
MECHANISM PRIOR TO INITIATING ANY LEGAL ACTION AGAINST MALIBU
BOATS.
Contact Information:
Axis Wake Research
5075 Kimberly Way
Loudon, TN 37774
(865) 458-5478
warranty@axiswake.com
Axis Wake Research Internet Site
www.axiswake.com
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE
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