Firmware Updates
AXIS regularly updates Gear firmware to bring customers improved functionality and bug fixes.
Updates are performed by using the AXIS mobile app in conjunction with a synced Gear.
Often, Gear firmware updates offer significant improvements in connection speed and stability.
They also frequently offer additional feature sets. It is important that firmware is updated
regularly as our app, documentation, and customer support are all catered to the newest
firmware builds.
Performing an OTA Firmware Update
UPDATE NOTIFICATION
When there is an available update, the app displays a notification directly on the main Gears
Dashboard.
Firmware and app release notes are found at
https://support.helloaxis.com/hc/en-us/sections/360000069408-News
UPDATE PROCESS
To begin an update, tap the notification or navigate to the menu and select “Gear Updates”.
The Gear Update screen displays brief notes about the available update and initiates an OTA
(Over-The-Air) file download.
Once the OTA file download is complete, proceed to the next screen. A list of devices will
appear and devices with an available update will display an “Update” button. Press the "Update"
button.
During the update, the Gear enters bootloader mode and becomes unresponsive to commands
or schedules. During bootloader mode, all Touch Strip LEDs turn white. Once the OTA process
is complete, Gear turns off and the app displays a success message. At this point, manually
power Gear on again.
An update can take up to 15 minutes to complete, though typically it takes 3-5 minutes.
If the OTA process fails or gets stuck, hold either Set, Pair or Group. This causes the white
LEDs to disappear. Turn Gear back on, and in-app back out to the main Gears dashboard and
