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B-2

Avaya Wireless USB Client - Getting Started Guide

Troubleshooting - Common Troubleshooting Tips

Common Troubleshooting Tips

LED Activity

If you encounter difficulty using and/or installing your wireless product, the
error may be related to various causes:

■

Out-of range situation, which prevents the USB Client from establishing a
wireless connection with the network.

■

Configuration mismatch, which prevents the USB Client from
establishing a wireless connection with the (correct) network.

■

Absence or conflict of the Wireless LAN Driver.

■

A problem or conflict with the USB Client connector which prevents the
USB Client from powering on.

■

A conflict of the Wireless LAN hardware with another device.

The starting point to troubleshoot problems with your USB Client is looking at
the LED activity of the USB Client.

Table B-1 on page 3 provides an overview of the various modes of operation
and the associated LED activity. It also includes a number of troubleshooting
hints, if required, that may help you solve the problem.

Содержание Wireless USB Client

Страница 1: ...N Network Scenarios 1 2 USB Client Features 1 6 About the CD ROM 1 8 2 Install your USB Client Quick Overview 2 1 Verify Kit Contents 2 2 Install the Client Manager Software 2 3 Connect your USB Clien...

Страница 2: ...Client 3 2 View Other Computers 3 3 Use the Client Manager 3 5 Find More Information 3 9 4 Advanced Configurations Introduction 4 1 Advanced Parameters Tab 4 2 Admin Parameters Tab 4 4 A Specification...

Страница 3: ...Avaya Wireless USB Client Getting Started Guide iii B Troubleshooting Introduction B 1 Common Troubleshooting Tips B 2 Windows 98 ME Troubleshooting Tips B 10 Windows 2000 Troubleshooting Tips B 16...

Страница 4: ......

Страница 5: ...your wireless network has never been easier This book introduces you to the Avaya USB Client and will help you to connect to your network in a snap It describes the most common configurations To insta...

Страница 6: ...hat includes Avaya Wireless LAN access points or other IEEE 802 11 compliant LAN systems see Figure 1 2 on page 1 4 Wireless stations can be equipped with the USB Client but also with Avaya Wireless P...

Страница 7: ...nvironments where no access points are available for example in Small Office Home Office SOHO environments As long as the stations are within range of one another this is the easiest and least expensi...

Страница 8: ...rios LAN Infrastructures may either be Stand alone wireless LANs Wireless network infrastructures connected to an existing Ethernet network as pictured in Figure 1 2 Figure 1 2 LAN Infrastructure It s...

Страница 9: ...al Area Network LAN system from anywhere within the wireless coverage area Expanding or re designing your network is easy Add or relocate access points and or Residential Gateway Is power up your wire...

Страница 10: ...The USB Client is a wireless network device that is connected through the USB cable to any standard USB connector Figure 1 3 USB Client LEDs and Connector a Power ON OFF LED b Radio LED Off No wirele...

Страница 11: ...Fully compatible with any other wireless LAN system based on Direct Sequence Spread Spectrum DSSS radio technology that complies with the IEEE 802 11 standard on wireless LANs Revision B Compatible w...

Страница 12: ...folder of the CD ROM By installing copying or using the software you are consenting to be bound by this agreement Do not download copy or install it if you do not agree to all of the terms of the Sof...

Страница 13: ...Manager Software see page 2 3 3 Connect your USB Client to your computer see page 2 4 4 Follow the instructions on the screen to install drivers see page 2 5 5 Set Windows Network Properties see page...

Страница 14: ...lient kit and verify that all items are present Figure 2 1 Kit Contents a One USB Client b One USB Cable c One WL215 Wireless USB Getting Started Guide Guide this document d One CD ROM containing driv...

Страница 15: ...ogram in order to establish a network connection but it provides you with more options to View modify the settings of your network connection Monitor your network connection To install the Client Mana...

Страница 16: ...rted Guide Install your USB Client Connect your USB Client Connect your USB Client Connect your USB Client to your computer as pictured in Figure 2 2 Figure 2 2 Connect USB Client to Your Computer NOT...

Страница 17: ...cabinet cab files What You Need to Know Installing your USB Client requires the same level of expertise that you would need to install a standard Ethernet network adapter card It is assumed that you h...

Страница 18: ...matches your operating system Windows ME D Drivers Win_ME Windows 98 D Drivers Win_98 or Windows 2000 D Drivers Win_2000 Where D represents the drive letter of your CD ROM drive When finished installi...

Страница 19: ...Windows operating system will prompt you to enter a computer and workgroup name These names will be used to identify your computer on the Microsoft Network Neighborhood Figure 2 3 Windows Network Iden...

Страница 20: ...lient Getting Started Guide Install your USB Client Set Windows Network Properties For more information about setting your Windows Network properties consult your Windows documentation or the Windows...

Страница 21: ...on Profile window for your USB Client as pictured in Figure 2 4 Figure 2 4 Add Edit Configuration Profile window Configuration Profile The Add Edit Configuration Profile window enables you to specify...

Страница 22: ...ccess Point II to connect to the corporate network Via the Residential Gateway I or An ad hoc peer to peer workgroup of wireless stations without access point 3 Click the Edit Profile button to view m...

Страница 23: ...Started Guide 2 11 Install your USB Client Wireless LAN Properties Figure 2 5 Edit Configuration window Basic Settings To connect to a wireless network all you need to specify is A valid Network Name...

Страница 24: ...me that is printed on a label at the bottom of the Residential Gateway I device To connect to a Peer to Peer workgroup enter the name as agreed upon by the workgroup participants If you wish to start...

Страница 25: ...e make sure you enter it with care When you selected to connect to a Residential Gateway I you can enter one encryption key The default Encryption Key matches the last 5 characters of the Network Name...

Страница 26: ...cess point Advanced Parameters The Edit Configuration window also provides access to the advanced parameters in the Advanced and Admin tab You are advised to leave these parameters to their default se...

Страница 27: ...ent installed on your computer before most of these files are already available on your hard disk drive If you do not have the Windows CD ROM available you may try replacing the proposed path in the C...

Страница 28: ...successfully check the LEDs on your USB Client For other LED behavior see Troubleshooting on page B 1 Optional Check the quality of the wireless network connection using the Client Manager program se...

Страница 29: ...3 1 3 Using Wireless LAN and Windows Introduction This chapter provides general information on how to Use your USB Client View Other Computers Use the Client Manager View Wireless Link Quality View M...

Страница 30: ...ent device with any objects Remove the USB Client If you do not need the wireless connectivity of your USB Client you can disconnect and remove the USB Client CAUTION When removing the USB Client you...

Страница 31: ...To display other workgroups in the network environment double click the Entire Network icon 5 If there is a second network operating system running in your network environment for example a Novell Net...

Страница 32: ...Windows task bar 2 Click on Settings and then on Control Panel 3 In the Control Panel window double click the Network icon 4 In the Network Settings window select the Identification tab to verify or...

Страница 33: ...The Client Manager will start automatically every time you power up your computer The Client Manager icon is displayed in the System Tray of your Windows task bar at the right side on the bottom of y...

Страница 34: ...is given below When the Client Manager icon is not indicating excellent or good radio connection act as described below Icon Color Description Green Excellent radio connection Green Good radio connect...

Страница 35: ...ion Profile see Figure 3 1 and select Add Edit Profile to add a new profile or to modify an existing profile One of the existing profiles if present to select one of the defined profiles without viewi...

Страница 36: ...isible you have to start the Client Manager program again 1 Click the button from the Windows task bar 2 Next select Client Manager to start the program Alternatively you can use change the USB Client...

Страница 37: ...p system of your wireless system for information about software and driver functionality To view the on line help system click the Help button or press the function key on your keyboard in any of the...

Страница 38: ......

Страница 39: ...sh to explore the advanced parameters options as displayed on the Configuration window for your adapter Advanced parameters are available only in the configuration profiles that connect to an access p...

Страница 40: ...formance of your wireless adapter Figure 4 1 Setup Advanced Parameters Card Power Management allows you to extend the battery life of mobile wireless devices Interference Robustness allows you to reme...

Страница 41: ...ed Guide 4 3 Advanced Configurations Advanced Parameters Tab many wireless stations operate in an environment with relatively few access points and network performance is poor network due to excessive...

Страница 42: ...your adapter settings match specific settings that apply to the entire network Figure 4 2 Setup client Admin Parameters Distance between Access Points allows you to control network performance in rela...

Страница 43: ...70 gram Cable length 100 cm Temperature Humidity non condensing Operation 0 to 40 C1 1 Although the USB Client may still operate in the range of 20 to 70 C operation outside the range of 0 to 40 C may...

Страница 44: ...A 2 Avaya Wireless USB Client Getting Started Guide Specifications Power Characteristics Power Characteristics Doze Mode 10 mA Receive Mode 245 mA Nominal Transmit Mode 360 mA Nominal Power Supply 5 V...

Страница 45: ...ty IEEE 802 11 Standard for Wireless LANS DSSS Wi Fi Wireless Fidelity certified by the Wireless Ethernet Compatibility Alliance WECA Universal Serial Bus Revision 1 1 specification Host Operating Sys...

Страница 46: ...ned for operation in the license free 2 4 GHz band local radio regulations may impose a number of limitations to the use of wireless communication equipment NOTE Refer to the flyer Information to the...

Страница 47: ...mation Modulation Technique Direct Sequence Spread Spectrum CCK 11 5 5 Mb s DQPSK for 2 Mb s and DBPSK for 1 Mb s Spreading 11 chip Barker Sequence Bit Error Rate BER Better than 10 5 Nominal Output P...

Страница 48: ...nge of your wireless devices can be affected when the antennas are placed near metal surfaces and solid high density materials Range is also impacted due to obstacles in the signal path of the radio t...

Страница 49: ...environments antennas can see each other i e there are no physical obstructions between them In Semi open Office environments work space is divided by shoulder height hollow wall elements antennas ar...

Страница 50: ......

Страница 51: ...g Tips Can Not Connect To The Network page B 5 Can Not Edit Configuration Profile page B 8 LEDs Work But Can Not Connect to Network page B 5 Can Not Edit Configuration Profile page B 8 2 Windows 98 ME...

Страница 52: ...e USB Client from establishing a wireless connection with the correct network Absence or conflict of the Wireless LAN Driver A problem or conflict with the USB Client connector which prevents the USB...

Страница 53: ...ommon Troubleshooting Tips Table B 1 LED Status Table Power Radio Description Action Continuous Green Blinking Standard operational mode USB Client is powered on Sensing transmitting wireless data Off...

Страница 54: ...e conflicting device to resolve the problem Verify the versions of the driver and the embedded software in the USB Client also referred to as Station firmware Consult our website at http www avaya com...

Страница 55: ...s likely to be caused by a configuration mismatch of Network Name this value is case sensitive Encryption Key Other causes may be No driver loaded Station not authorized to access network USB Client d...

Страница 56: ...Check if the parameters resemble the settings provided by your LAN Administrator Make changes if necessary and click OK when you are done 4 When prompted restart your computer Static IP Addressing fo...

Страница 57: ...work Properties dialog box 3 Select the Configuration tab and click TCP IP Avaya Wireless USB Card 4 Click Properties to display the TCP IP Properties dialog box Make sure the Specify an IP address op...

Страница 58: ...Description field you can enter a detailed description for the computer 7 Click OK when completed Click Yes to restart the computer with the new network settings Can Not Edit Configuration Profile If...

Страница 59: ...Avaya Wireless USB Client Getting Started Guide B 9 Troubleshooting Common Troubleshooting Tips Figure B 2 View Modify USB Client Settings...

Страница 60: ...wer version of the Client Manager tool Your Client Manager Card Diagnostics reported a Driver Firmware mismatch CAUTION Upgrading the Driver should only be done by a skilled LAN Administrator or suppo...

Страница 61: ...em Properties window select the tab Device Manager 5 In the top section of the Device Manager tab select the option View devices by type as pictured in Figure B 3 Figure B 3 The Windows 98 Device Mana...

Страница 62: ...out the currently installed driver click the Driver File Details button To upgrade your current driver to a newer version click the Update Driver button and follow the instructions displayed on your s...

Страница 63: ...r computer s hard disk This means that when you would re insert the USB Client your Windows operating system will attempt to activate the same driver files again 5 When prompted to Restart your comput...

Страница 64: ...ing to do so prevents the Windows operating system from cleaning the Windows Registry which might lead to complications when you try to re install the driver in the future 1 Open the Windows Explorer...

Страница 65: ...nt 7 Next delete the inf file Delete the file AVAYAWLAVAxx INF from the folder c windows inf other 8 Close the Windows Explorer and Restart your computer When deleting the Driver files was part of an...

Страница 66: ...t You installed a newer version of the Client Manager tool Your Client Manager Card Diagnostics reported a Driver Firmware mismatch CAUTION Updating the USB Client Drivers should only be done by a ski...

Страница 67: ...Client connector of your computer 2 On your Windows desktop right click the My Network Places icon and choose Properties from the pop up menu 3 In the Network and Dial up Connections window right cli...

Страница 68: ......

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