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IP Office SMDR 

 

 

Example Call Records 

 

Field Description 

Example 6 
 

Park call 

Example 7 
 

Outgoing call 

with hold 

Example 8 
 

Incoming call 

with Account 

Code 

Example 9 
 

Conference 

Example 10 

 

Conference 2 

 

Call start 

2002/06/26 

11:33:06 

2002/06/26 

12:47:22

 

2002/06/28 

11:29:12

 

2002/06/28 

11:34:45

 

2002/06/28 

11:34:39

 

2002/06/28 

11:59:25

 

2002/06/28 

11:59:18

 

Call duration 

00:02:11

 

00:10:36

 

00:00:02

 

00:00:05

 

00:00:07

 

00:00:08

 

00:00:11

 

Ring duration 

10 4

 

2

 

2

 

1

 

1

 

1

 

Caller 

8004200 4636

 

5002

 

1924

 

1919

 

1924

 

1924

 

Direction 

I O

 

I

 

O

 

O

 

O

 

O

 

Called_number 

4688 07989123456

 

1924

 

1918

 

1924

 

1918

 

1919

 

Dialled_number 

4688 07989123456

 

1924

 

1918

 

1924

 

1918

 

1919

 

Account  

 

Support Call

   

 

 

 

Is_Internal 

0

 

0

 

0

 

1

 

1 1

 

1

 

Call ID 

1000013937 1000013978

 

1000014169

 

1000014176

 

1000014177 1000014178 1000014179

 

Continuation 

0 0

 

0

 

0

 

0

 

0

 

0

 

Party1Device 

E4688

 

E4636

 

E1924

 

E1924

 

E1919

 

E1924

 

E1924

 

Party1Name 

John Smith 

Joe Bloggs

 

Extn1924

 

Extn1924

 

Extn1919

 

Extn1924

 

Extn1924

 

Party2Device 

T9162

 

T9001

 

T9620

 

E1918

 

E1924

 

E1918

 

E1919

 

Party2Name 

LINE 5.2 

LINE 1.1

 

LINE 8.20

 

Extn1918

 

Extn1924

 

Extn1918

 

Extn1919

 

Hold_Time 

0 7

 

0

 

0 0 0

 

0

 

Park_Time 

94 

   

0

 

0

 

0

0

0

 

0

 

 

 

 

IP Office SMDR 

 

   Installation 

Reference 

Manual  
40DHB0002USDT Issue 1 (09/04/2002) 

 

 

 

 

 

Page 13 

Содержание IP Office SMDR

Страница 1: ...IP Office SMDR Installation Reference Manual 40DHB0002USDT Issue 1 09 04 2002...

Страница 2: ...B0002USDT Issue 1 09 04 2002 Contents IP Office SMDR 3 Introduction 3 System Requirements 3 Installation 4 Launching IP Office SMDR 5 Settings Tab 6 Comms 6 Log to File 7 Licences 7 Language 8 CSV Fil...

Страница 3: ...rted Win 98 SE Win 2000 Windows NT 4 and Windows XP It is recommended the IP Office SMDR and the Delta Server for CCC or CBC are not installed in the same PC as this may potentially cause database cor...

Страница 4: ...Enter the SMDR folder Double click on SETUP exe Click on the OK button to start the installation 2 A screen will show letting you select the language that you want to use for the installation Select t...

Страница 5: ...n the screen is Comms Status This indicates the status of the link between the IP Office SMDR and the telephone system There are three statuses Init Comms Comms Restored and Comms Failure Init Comms I...

Страница 6: ...connect to that IP Office SMDR 1 Click Find from the Find Server screen select the required IP Office then click Connect 2 If the required IP Office is not listed then click Advanced 3 Select one of t...

Страница 7: ...sent Day SMDR csv Previous Day SMDR backupYYYY MM DD csv The SMDR csv file can be accessed by 3rd Party applications whilst been used by the IP Office SMDR application In order to do this the 3rd Part...

Страница 8: ...separated by commas The first line in the CSV file contains the field names represented Each record ie Line in the file will represent a segment of the call Each call will be identified by a single c...

Страница 9: ...led by the caller Outbound calls this will contain the dialled digits This field can also contain Voice Mail when an agent calls their own voicemail box Note For a call that is transferred this field...

Страница 10: ...0 08 51 9 4797 O 08000123456 08000 123456 0 1000014129 0 E4797 Joe Bloggs T9001 LINE 1 1 0 0 Example 4 Voicemail call 2002 06 28 09 06 03 00 00 19 0 4966 O VoiceMail VoiceMail 1 1000014131 0 E4966 Joh...

Страница 11: ...19 Extn1919 E1924 Extn1924 0 0 Example 10 Conference 2 In this conference both calls were setup by the same party this is the suggested method N B The calls must be dropped in conference order i e the...

Страница 12: ...0 01707392200 4797 4966 4688 Direction I I I O O O Called_number 4324 299999 299999 08000123456 VoiceMail 4207 Dialled_number 4324 299999 299999 08000123456 VoiceMail 4207 Account Is_Internal 0 Incomi...

Страница 13: ...4 Direction I O I O O O O Called_number 4688 07989123456 1924 1918 1924 1918 1919 Dialled_number 4688 07989123456 1924 1918 1924 1918 1919 Account Support Call Is_Internal 0 0 0 1 1 1 1 Call ID 100001...

Страница 14: ...nt Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property o...

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