IP Office SMDR
Introduction
IP Office SMDR
Introduction
The IP Office Station Message Detail Recording (SMDR) application,
captures detailed information about incoming and outgoing voice and
data calls.The IP Office SMDR applications receives this data via the
LAN. The application creates a call log management file (SMDR.csv)
which can be processed by a 3
rd
party call system.
System Requirements
The IP Office SMDR application can be installed on a PC to process
data from to the IP Office. The following operating systems are
supported: Win 98 SE, Win 2000, Windows NT 4 and Windows XP.
It is recommended the IP Office SMDR and the Delta Server for CCC
or CBC are not installed in the same PC as this may potentially
cause database corruption.
Note: You cannot setup more than one IP Office SMDR
application to an IP Office system. For multi IP Office
configurations one IP Office SMDR application per IP Office
system will be required.
The IP Office SMDR application is for call reporting on the IP Office
system. The Delta Server application is an integral component of the
IP Office Call Centre products, CCC and CBC. These products allow
in depth reporting on Call Centre activity.
IP Office SMDR
Installation & Reference Manual
40DHB0002USDT Issue 1 (09/04/2002)
Page 3
