IP Office SMDR
IP Office SMDR Output Fields
IP Office SMDR Output Fields
The IP Office SMDR outputs the following information to the CSV
files.
Field Description
Call start
Date and time of the start of the call, format YYYY/MM/DD HH:MM:SS
Note: For all transferred call segment this is the time of the call was initiated, so
each segment of the call has the same call start time.
Call duration
Duration of this part of the call, in HH:MM:SS format. A lost or failed call will have
a ring duration of 00:00:00.
Ring duration
Duration in seconds of the ring part of this call part. Format is SSSS. This
represents the interval in seconds between the call arriving at the switch and it
being answered, and is not related to the time an individual extension was ringing
for. This number also contains any time the call was queuing.
For outbound calls, this indicates the interval between the call being initiated and
being answered at the remote end (where supported by the trunk type that the call
is going over). Please note that Analog trunks are unable to detect remote
answer, and therefore cannot provide a ring duration for outbound calls.
Caller
The callers’ number. If the call was originated at an extension, this will be that
extension number. If the call originated externally, this will be the CLI of the caller,
if available (otherwise blank)
Direction
Direction of the call – I for Inbound, O for outbound. Internal calls are represented
as O for outbound. A lost or failed call will have a call duration of 0.This field can
be used in conjunction with Is_Internal below to determine if the call is internal,
external outbound or external inbound.
Called_number
This is the number called.
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Internal calls - this will be the extension or group called.
Inbound calls - this will be the DDI dialled by the caller,
Outbound calls - this will contain the dialled digits.
This field can also contain ‘Voice Mail’ when an agent calls their own voicemail
box.
Note: For a call that is transferred this field shows the original called
number, not the number of the party who transferred the call.
Dialled_number
For internal calls and outbound calls, this is identical to the called_number above.
For inbound calls, this is the DDI dialled by the caller.
Account
The last account code attached to the call.
Note: IP Office account codes may contain alphanumeric characters.
Is_Internal
0 or 1, denoting whether both parties on the call are internal or external. Traffic
between IP Office systems and other switch’s (including other IP Office sites) are
represented as external calls.
Call ID
The call id. This is a eight digit number This is generated by the IP Office SMDR
application upon termination of the call.
Continuation
1 if there is a further record for this call id, 0 otherwise
Party1Device
The device number – E1234 for an extension, T1234 for a trunk or V1234 for a
voicemail channel for the first party on the call.
Note: If an extension is involved in the call it will have priority over a trunk,
therefore the Party 1 device is not always the call maker.
Party1Name
The name of the device – for an extension or agent, this is the user name. For a
trunk, this is “ Line XX.XX”.
Party2Device
The device number – E1234 for an extension, T1234 for a trunk or V1234 for a
voicemail channel for the first party on the call.
Party2Name
The name of the device – for an extension or agent, this is the user name. For a
trunk, this is “ Line XX.XX”.
Hold_Time
The amount of time in seconds the call has been held during this call segment
Park_Time
The amount of time in seconds the call has been parked during this call segment.
Note: The total duration of a segment is calculated : Call Du Ring
Du Hold Time + Park Time
IP Office SMDR
Installation & Reference Manual
40DHB0002USDT Issue 1 (09/04/2002)
Page 9
