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Performance figures and data quoted in this document are typical, and must be 

specifically confirmed in writing by Avaya before they become applicable to any 

particular order or contract. The company reserves the right to make alterations 

or amendments to the detailed specifications at its discretion. The publication of 

information in this document does not imply freedom from patent or other 

protective rights of Avaya or others. 

Intellectual property related to this product (including trademarks) and registered 

to Lucent Technologies have been transferred or licensed to Avaya. 

All trademarks identified by the ® or

 ™ 

are registered trademarks or trademarks, 

respectively, of Avaya Inc. All other trademarks are the property of their respective 

owners. 

This document contains proprietary information of Avaya and is not to be 

disclosed or used except in accordance with applicable agreements.  

Any comments or suggestions regarding this document should be sent to 

"[email protected]". 

© 2002 Avaya Inc. All rights reserved. 

Avaya SMBS 

Sterling Court 

15 - 21 Mundells 

Welwyn Garden City 

Hertfordshire  

AL7 1LZ 

England 

Tel: +44 (0) 1707 392200 

Fax: +44 (0) 1707 376933 

Email: [email protected] 

Web: http://www.avaya.com 

 

IP Office SMDR 

 

40DHB0002USDT Issue 1 (09/04/2002) 

 

Содержание IP Office SMDR

Страница 1: ...IP Office SMDR Installation Reference Manual 40DHB0002USDT Issue 1 09 04 2002...

Страница 2: ...B0002USDT Issue 1 09 04 2002 Contents IP Office SMDR 3 Introduction 3 System Requirements 3 Installation 4 Launching IP Office SMDR 5 Settings Tab 6 Comms 6 Log to File 7 Licences 7 Language 8 CSV Fil...

Страница 3: ...rted Win 98 SE Win 2000 Windows NT 4 and Windows XP It is recommended the IP Office SMDR and the Delta Server for CCC or CBC are not installed in the same PC as this may potentially cause database cor...

Страница 4: ...Enter the SMDR folder Double click on SETUP exe Click on the OK button to start the installation 2 A screen will show letting you select the language that you want to use for the installation Select t...

Страница 5: ...n the screen is Comms Status This indicates the status of the link between the IP Office SMDR and the telephone system There are three statuses Init Comms Comms Restored and Comms Failure Init Comms I...

Страница 6: ...connect to that IP Office SMDR 1 Click Find from the Find Server screen select the required IP Office then click Connect 2 If the required IP Office is not listed then click Advanced 3 Select one of t...

Страница 7: ...sent Day SMDR csv Previous Day SMDR backupYYYY MM DD csv The SMDR csv file can be accessed by 3rd Party applications whilst been used by the IP Office SMDR application In order to do this the 3rd Part...

Страница 8: ...separated by commas The first line in the CSV file contains the field names represented Each record ie Line in the file will represent a segment of the call Each call will be identified by a single c...

Страница 9: ...led by the caller Outbound calls this will contain the dialled digits This field can also contain Voice Mail when an agent calls their own voicemail box Note For a call that is transferred this field...

Страница 10: ...0 08 51 9 4797 O 08000123456 08000 123456 0 1000014129 0 E4797 Joe Bloggs T9001 LINE 1 1 0 0 Example 4 Voicemail call 2002 06 28 09 06 03 00 00 19 0 4966 O VoiceMail VoiceMail 1 1000014131 0 E4966 Joh...

Страница 11: ...19 Extn1919 E1924 Extn1924 0 0 Example 10 Conference 2 In this conference both calls were setup by the same party this is the suggested method N B The calls must be dropped in conference order i e the...

Страница 12: ...0 01707392200 4797 4966 4688 Direction I I I O O O Called_number 4324 299999 299999 08000123456 VoiceMail 4207 Dialled_number 4324 299999 299999 08000123456 VoiceMail 4207 Account Is_Internal 0 Incomi...

Страница 13: ...4 Direction I O I O O O O Called_number 4688 07989123456 1924 1918 1924 1918 1919 Dialled_number 4688 07989123456 1924 1918 1924 1918 1919 Account Support Call Is_Internal 0 0 0 1 1 1 1 Call ID 100001...

Страница 14: ...nt Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property o...

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