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IP Office SMDR 

 

 

Example Call Records 

The following table details the breakdown of the call record examples detailed above. 

Field Description 

Example 1 
 

Lost Incoming Call 

Example 2 
 

Incoming transfer (To voicemail) 

Example 3 
 

Outgoing Call 

Example 4 
 

Voicemail call 

Example 5 

 

Internal call 

 

Call start 

2002/06/28 

09:28:41 

2002/06/28 

09:30:57

 

2002/06/28 

09:30:57

 

2002/06/28 

08:55:02 

2002/06/28 

09:06:03

 

2002/06/26 

10:27:44 

Call duration 

00:00:00 

The Call has been 
lost it has no call 
duration. 

00:00:13

 

00:00:21

 

00:08:51 00:00:19

 

00:00:44 

Ring duration 

 

7

 

0

 

9

0

 

Caller 

8004206 

 

01707392200

 

01707392200

 

4797

4966

 

4688 

Direction 

 

I

 

I

 

O

O

 

Called_number 

4324 

 

299999

 

299999

 

08000123456

VoiceMail

 

4207 

Dialled_number 

4324 

 

299999

 

299999

 

08000123456

VoiceMail

 

4207 

Account  

 

 

 

 

 

Is_Internal 

Incoming Call 

0

 

0

 

Outgoing call 

1

 

Internal Call 

Call ID 

1000014155 

 

1000014160

 

1000014160

 

1000014129

1000014131

 

1000013898 

Continuation 

0 1

 

0

 

0 0

 

Party1Device 

E4324 

Extension 

E4750

 

V9502

 

E4797 E4966

 

E4688 

Extension made 
the call, see Caller 
field 

Party1Name 

Joe Bloggs 

John Smith

 

VM Channel 2

 

Joe Bloggs 

John Smith

 

Joe Bloggs 

Party2Device 

T9161 

Trunk 

T9002

 

T9002

 

T9001 V9501

 

E4207 

Party2Name 

LINE 5.1 

LINE 1.2

 

LINE 1.2

 

LINE 1.1 

VM Channel 1

 

John Smit 

Hold_Time 

0 11

 

0

 

0 0

 

Park_Time 

 

0

 

0

 

0

0

 

 

IP Office SMDR 

 

   Installation 

Reference 

Manual  
40DHB0002USDT Issue 1 (09/04/2002) 

 

 

 

 

 

Page 12 

Содержание IP Office SMDR

Страница 1: ...IP Office SMDR Installation Reference Manual 40DHB0002USDT Issue 1 09 04 2002...

Страница 2: ...B0002USDT Issue 1 09 04 2002 Contents IP Office SMDR 3 Introduction 3 System Requirements 3 Installation 4 Launching IP Office SMDR 5 Settings Tab 6 Comms 6 Log to File 7 Licences 7 Language 8 CSV Fil...

Страница 3: ...rted Win 98 SE Win 2000 Windows NT 4 and Windows XP It is recommended the IP Office SMDR and the Delta Server for CCC or CBC are not installed in the same PC as this may potentially cause database cor...

Страница 4: ...Enter the SMDR folder Double click on SETUP exe Click on the OK button to start the installation 2 A screen will show letting you select the language that you want to use for the installation Select t...

Страница 5: ...n the screen is Comms Status This indicates the status of the link between the IP Office SMDR and the telephone system There are three statuses Init Comms Comms Restored and Comms Failure Init Comms I...

Страница 6: ...connect to that IP Office SMDR 1 Click Find from the Find Server screen select the required IP Office then click Connect 2 If the required IP Office is not listed then click Advanced 3 Select one of t...

Страница 7: ...sent Day SMDR csv Previous Day SMDR backupYYYY MM DD csv The SMDR csv file can be accessed by 3rd Party applications whilst been used by the IP Office SMDR application In order to do this the 3rd Part...

Страница 8: ...separated by commas The first line in the CSV file contains the field names represented Each record ie Line in the file will represent a segment of the call Each call will be identified by a single c...

Страница 9: ...led by the caller Outbound calls this will contain the dialled digits This field can also contain Voice Mail when an agent calls their own voicemail box Note For a call that is transferred this field...

Страница 10: ...0 08 51 9 4797 O 08000123456 08000 123456 0 1000014129 0 E4797 Joe Bloggs T9001 LINE 1 1 0 0 Example 4 Voicemail call 2002 06 28 09 06 03 00 00 19 0 4966 O VoiceMail VoiceMail 1 1000014131 0 E4966 Joh...

Страница 11: ...19 Extn1919 E1924 Extn1924 0 0 Example 10 Conference 2 In this conference both calls were setup by the same party this is the suggested method N B The calls must be dropped in conference order i e the...

Страница 12: ...0 01707392200 4797 4966 4688 Direction I I I O O O Called_number 4324 299999 299999 08000123456 VoiceMail 4207 Dialled_number 4324 299999 299999 08000123456 VoiceMail 4207 Account Is_Internal 0 Incomi...

Страница 13: ...4 Direction I O I O O O O Called_number 4688 07989123456 1924 1918 1924 1918 1919 Dialled_number 4688 07989123456 1924 1918 1924 1918 1919 Account Support Call Is_Internal 0 0 0 1 1 1 1 Call ID 100001...

Страница 14: ...nt Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property o...

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