Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode)
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15-604067 Issue 14b (13 November 2014)
IP Office™ Platform
Embedded Voicemail: Default Mailbox Controls
1.3 Caller Options
Callers to your mailbox can perform the following actions:
·
Skip Your Mailbox Greeting
Callers can skip your greeting message and go straight to leaving a message by pressing 1.
·
Transfer to another number
Depending on your settings, the caller can select a transfer to another extension rather than leaving a message.
·
Leave a message
After hearing the tone, your caller can start recording a message. The system only saves messages that are longer
than 3 seconds. The default maximum message length is 120 seconds. However, the system administrator can
adjust that.
·
Options after leaving a message
After leaving a mailbox message, callers can press # rather than hanging up immediately. The caller hears a
prompt informing them if the system saved the message. They can then select additional options:
·
*7 - Login
Using *7 you can select to
login
to a mailbox to collect messages.
·
**9 - Disconnect
This option will disconnect your call.
1.4 Full Mailbox
When a mailbox is full and unable to store new voicemail messages, the voicemail system plays an information message
and disconnects the call.
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