Avaya IP Agent, Инструкция по установке и эксплуатации

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Unsupervised Transfer
Issue 1.1 August 2004 279
Split A group of extensions that receives special-purpose calls in an efficient,
cost-effective manner. Normally, calls to a split arrive primarily over one or a
few trunk groups.
Station Login The process of registering as an extension of an Avaya communication
server. With Avaya IP Agent, a station login must be completed before an
agent login can occur.
Switch A private call-handling system providing voice-only or voice and data
communications services, including access to public and private networks,
for a group of terminals within a premises. See also
Communication server .
System Tray The area of the Windows task bar where applications can display an icon for
simplified access to special features. Avaya IP Agent displays an icon in the
System Tray.
TAPI Assisted Dialing Avaya IP Agent supports telephony-enabled applications, such as Microsoft
Scheduler. This support provides the ability for telephony-enabled Windows
applications to originate a call and have the call reflected in the Avaya IP
Agent application.
Telecommuter An Avaya IP Agent configuration where voice communications are performed
through a telephone and data communications are sent through the network
to a personal computer. In this configuration, calls to an extension can be
routed to any telephone number.
Telephone type Avaya produces many different models of telephone sets with differing
capabilities. Each model supported by Avaya IP Agent is considered a
telephone type. Telephone types are identified by the unique number
associated with each model.
Toll quality A term used to compare audio quality and reliability of voice communications
to that of telephone calls placed over the PSTN.
Toolbar A row of buttons used to activate various functions of Avaya IP Agent
through the main window.
Tooltips Brief descriptions that are displayed when the mouse pointer is over a
toolbar button or control in the application interface.
Transfer See Basic Transfer , Enhanced Transfer , or Unsupervised Transfer .
Unsupervised Transfer A call transfer option that lets an agent send the present call to another
phone number or extension. The agent does not talk to the party receiving
the transferred call. See also
Basic Transfer and Enhanced Transfer .