Transfering unattended call
About this task
When making an unattended transfer, the call will be transferred directly to a third party without the
party initiating the transfer needing to call this third party before the transfer.
Procedure
1. Initiate a call with a counterpart so that the handset displays connected as shown in
following images.
2. Press the right softkey
Transfer
on either of the handsets in call, and the counterpart of the
call is put on hold.
3. Enter the number that the transfer should be made to, and press transfer.
4. Click the right softkey
Exit
to end the call.
This will end the call on the first handset party (screen showing “Call ended”), and the
second party will stop being on hold and hear a ring back tone instead which indicates that
this handset is now calling the third party.
5. When the third party answers the call, an unattended transfer has been made and the
second and third party are now in call.
Note:
As with attended transfer, it is also possible to make an unattended transfer by
pressing either the left softkey
Hold
, or the middle softkey
Conf.
instead of pressing
the right softkey
Transfer
in step 2.
Swaping between two calls
About this task
It is possible to swap between two calls. In this case, one party will be in ongoing call, and the
second party will be on hold. Swap means that it is possible to toggle between these two parties.
Call operations
August 2020
Using Avaya Wireless Handset D260
86