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Avaya 3711 maintenance and diagnostic

Issue 1 August 2006

87

Avaya 3711 Site Survey Mode

You can put the Avaya 3711 in the "site survey mode” with few keystrokes. In this mode the
phone will display the IP DECT base stations and the actual field strength of the receiving signal
in dBM.

1. Short press the "

Menu

” soft key

2. Enter the following key sequence:

R***76#

3. Select

Site Survey

4. Press

OK

.

To leave the site survey mode switch the phone off and on again.

The following display is shown on the Avaya 3711:

The telephone is actually connected to IP DECT base station with the number 02. Also visible
IP DECT base stations are the 01 and 00. The number 10FFF221 02 on the upper right side
refers to the PARK
1F-10-F2-FF-21 of the IP DECT system and the number 02 refers to the IP DECT base station
where the telephone is locked to.

Avaya 3711 Master Reset

You can reset the Avaya 3711 settings to default with few keystrokes.

1. Short press the "

Menu

” soft key

2. Enter the following key sequence:

R***76#

3. Select

Master Reset

4. Press

OK

.

5. Press

OK

again.

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Содержание Communication Manager IP DECT

Страница 1: ...Avaya Communication Manager Avaya IP DECT Installation Administration and Maintenance 16 601625 Issue 1 August 2006...

Страница 2: ...extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya d...

Страница 3: ...s 22 Chapter 3 Installation and Configuration 23 Avaya IP DECT system start up 23 Startup of the IP DECT base stations 23 Booting Overview 24 Startup of Avaya IP DECT Mobility Manager 24 ADMM in IP DE...

Страница 4: ...ity Manager 37 Service Login procedure 38 Licensing 40 Definition of the License IP DECT base stations 40 Get and add the License Key and PARK number 41 System 42 System settings 42 Rebooting the ADMM...

Страница 5: ...Manual Update of the IP DECT base station Booter 80 Static local configuration 80 Checking the local configuration 80 Removing the local configuration 81 Avaya 3701 Firmware 81 Checking the Avaya 370...

Страница 6: ...T System 98 Appendix A Appendix 103 Supported Codecs and Codec negotiation 103 MIB II 104 system 1 104 interfaces 2 105 at 3 108 ip 4 108 icmp 5 113 tcp 6 115 udp 7 117 egp 8 118 cmot 9 118 transmissi...

Страница 7: ...rential Pulse Code Modulation CM Communication Manager DECT Digital Enhanced Cordless Telecommunication DHCP Dynamic Host Configuration Protocol DSP Digital Signal Processor GAP Generic Access Profile...

Страница 8: ...ion power of 10 mW GAP Generic Access Profile GAP is the abbreviation for Generic Access Profile The GAP standard ETS 300 444 is based on the same technology as DECT but is limited to the most importa...

Страница 9: ...web org ietf mibs index html sel IETF 9 Avaya 3711 User Guide 10 Avaya 3701 User Guide 11 Avaya IP Telephone LAN Administrators Guide IPEI International Portable Equipment Identity 13 digit identifica...

Страница 10: ...Overview 10 Avaya IP DECT Installation Administration and Maintenance...

Страница 11: ...M management interface for IP DECT Solution which runs on either one of the IP DECT Base stations or on a dedicated LINUX server The following pictures give a graphical overview of the architecture of...

Страница 12: ...DECT base station to communicate directly with all other IP DECT base stations in the system Each IP DECT base station only needs to be able to communicate with the next IP DECT base station in the ch...

Страница 13: ...323 DECT GAP media stream management manages synch over air functions between IP DECT base stations facilitates system configuration modifications provides additional services e g Corporate Directory...

Страница 14: ...e between the ADMM and the IP DECT base station that has a connection to the DECT handset known as the primary IP DECT base station a Real Time Protocol RTP Real Time Control Protocol RTCP connection...

Страница 15: ...the same IP DECT base station will loop back within the IP DECT base station if no Media gateway is involved So the call will not pass through to the local area network LAN Although the voice packets...

Страница 16: ...ts the hand over process The media stream from the IP Phone cannot move to the secondary IP DECT base station so the primary IP DECT base station uses the LAN to direct the voice to the secondary IP D...

Страница 17: ...DECT base stations is necessary The IP DECT base stations are synchronised over the air interface During start up one IP DECT base station will be the first which transmits a signal on the air The oth...

Страница 18: ...not in synch no calls can be established using this IP DECT base station If a IP DECT base station loses the synchronisation the IP DECT base station does not accept new calls Busy Bit There is a del...

Страница 19: ...e If the Initial Master does not start up another IP DECT base station will be chosen by the ADMM Only unfavourable setups without redundant synchronisation paths can cause problems Sometimes IP DECT...

Страница 20: ...the hand over has been completed the IP DECT base station will then lower its Busy Bit When ever the busy state is announced a log entry is made to the system logs If the announcement of Busy raises...

Страница 21: ...be an License IP DECT base station independently where the IP DECT base station is located The number of IP DECT base station MAC addresses encoded in the license depends on the size of the DECT inst...

Страница 22: ...ing on a IP DECT base station up to 256 IP DECT base stations can be controlled up to 400 handsets are handled up to 100 handsets can be active simultaneously It is possible to deactivate the DECT par...

Страница 23: ...t up Startup of the IP DECT base stations For booting an IP DECT base station there must at least a TFTP Server on the attached network to load the application software The essential network settings...

Страница 24: ...ng the application image the IP DECT base station checks the local network settings in his internal flash memory once again When no settings are available or they are disabled it starts a DHCP client...

Страница 25: ...6 rpm To ugrade the ADMM by a new version type rpm U omm_avaya version date i586 rpm To delete the ADMM installation type rpm e omm_avaya If you like to verify the installation type rpm qi omm_avaya A...

Страница 26: ...ADMM configuration remove the OMM_CONFIG_FILE default etc omm_conf txt Booter Booter versions This documentation referring to IP DECT for Avaya is written for the Booter SW 3 2 x But note in test inst...

Страница 27: ...option 224 code 224 Public option 225 code 225 Public option 226 code 226 DHCP OFFER Mandatory options The DHCP client selects the DHCP server according to the following rules One of the public optio...

Страница 28: ...cal configuration from the OpenMobility Configurator tool TFTP client The TFTP client will download the application image from the TFTP server Both TFTP server and the name of the application image ar...

Страница 29: ...anges The booter update of booters with major release number change will be performed automatically when the DHCP client in the application receives an DHCP OFFER with the public option 254 with a val...

Страница 30: ...code for the domain name server option is 6 The minimum length for this option is 4 octets and the length MUST always be a multiple of 4 Code Len Address 1 Address 2 6 n a1 a2 a3 a4 a1 a2 DHCP Option...

Страница 31: ...oter TFTP RED flashing 2 5 Hz Download the application image Application DHCP ORANGE on Launch DHCP request and wait for DHCP reply Application init GREEN flashing 0 5 Hz IP DECT base station initiali...

Страница 32: ...TFTP File download LED red flashing 2 5 Hz DHCP wait for reply LED red flashing 0 5 Hz DHCP no answer offer not o k TFTP failed Connection attempt to OMM failed Failure i e connection to OMM lost Fai...

Страница 33: ...base station The parameters configurable via the OM Configurator comply with the DHCP option please see section Avaya IP DECT system start up on page 23 for details If local static configuration has b...

Страница 34: ...verified at the IP DECT base station using the telnet interface please see section Static local configuration on page 80 It is also be possible to reset all data at the IP DECT base station please see...

Страница 35: ...IP DECT base stations IP DECT base stations are not be able to support VLAN ID 0 as described later in this section see Why not VLAN ID 0 on page 36 Any other valid VLAN ID can be configured If 802 1...

Страница 36: ...t switch port to which the IP DECT base station is connected must be configured to accept 802 1Q tagging for this to work and the switch must interpret VLAN ID 0 as the port native VLAN ID per the IEE...

Страница 37: ...back automatically to untagged frames native VLAN Local configuration of the IP DECT base stations The OM Configurator has to be member of the native VAN for the 1st configuration later on within the...

Страница 38: ...default username is craft and the default password is crftpw The connection will automatically be dropped if the maintainer installer stays connected for 5 minutes without any activity After login th...

Страница 39: ...tration of the License options If no user action takes place the ADMM logs out the user after 5 minutes To logout from the system click at Logout Note Note If the browser is closed without logging out...

Страница 40: ...configuration of the IP DECT system the license is missing and a warning occurs Definition of the License IP DECT base stations The License IP DECT base stations have to be defined in that manner as...

Страница 41: ...next picture Get and add the License Key and PARK number The second step is to go to the DeTeWe Website and enter the serial number generated by the first step along with a TAN from you documentation...

Страница 42: ...stem page The Avaya DECT Mobility Manager and the IP DECT base stations are capable of propagating syslog messages conforming to RFC 3164 This feature together with the IP address of a host collecting...

Страница 43: ...n This will be done in the following cases Subscribing at the ADMM Entering the network again after the DECT signal was lost Power on Silent Charging feature is active at the phone and the phone is ta...

Страница 44: ...igation menu and then select Reboot There is also the option to reset the configuration User Account Initially the Avaya IP DECT Mobility Manager service is accessible via a build in user account only...

Страница 45: ...n the Avaya DECT Mobility Manager provides all available time zones They are set per default with their known daylight savings time rules adjusted to the Universal Coordinated Time UTC The difference...

Страница 46: ...and allow a SNMP management system such as HP Open View to manage this network All agents are configured in a central place IP DECT base station dependent parameters like sysLocation and sysName are...

Страница 47: ...r being re configured Decoding SNMP messages with your network management system or MIB browser always requires the publicly available IETF MIB definitions which can be downloaded from http www simple...

Страница 48: ...data is persistent against resets Changing the SNMP configuration forces all agents to be reconfigured The agent does not support MIB II write access SNMPv2 MIB read write access NET SNMP MIB read wr...

Страница 49: ...T base station and the IP Trunks which have to be used to communicate with the Avaya communication server At least one region has to be administered before an IP DECT base station or IP trunk can be a...

Страница 50: ...station Configuration All configured IP DECT base stations are listed in tables grouped to clusters by its topographic relations The IP DECT base stations are sorted by their ethernet addresses To ens...

Страница 51: ...e a IP DECT base station can be added the associated IP region has to be already configured Note Note Adding a new IP Trunk to the system requires an IP Region to be configured first The same popup wi...

Страница 52: ...phase should usually last only for a few seconds after starting up the IP DECT base station or the ADMM If this state lasts longer this is an indication for a hardware or network failure Searching Th...

Страница 53: ...s the current IP address of an IP DECT base station IP Trunks An IP Trunk defines a communication relation between an ADMM and an Avaya communication server for H 323 signaling IP Trunks can be added...

Страница 54: ...s Communication Server Signalling Port Note Note Adding a new IP Trunk to the system requires an IP Region to be configured first The same popup window could be opened for an existing IP Trunk by pres...

Страница 55: ...t up into sub lists containing up to 100 handsets The user can move back and forth in steps of 100 handsets Because the browser function can not be used to search for a certain handset in all sub list...

Страница 56: ...rence is the delete subscription checkbox If this option is selected the telephone will be unsubscribed Note Note The Authentication Code can only be changed if the telephone is not subscribed The tel...

Страница 57: ...1 August 2006 57 If the user wants to find a certain handset then the search function can be used A click on the Search button provides the following pop up window The user can enter the handsets s nu...

Страница 58: ...the ADMM s database whose number and IPEI match both otherwise the search fails If a handset with the specified number and or IPEI was found then a list is displayed which has the found handset as th...

Страница 59: ...59 System Features Voice Mail The Voice Mail number can be administered on ADMM which will be common for all subscribed DECT users In case the Voice Mail number should be different for the DECT users...

Страница 60: ...gured by the ADMM For each menu item to be presented to the user set the active flag For each menu item NOT to be presented to the user clear the active flag The active flag can only be set if the Fea...

Страница 61: ...itute the result is 4492 The digit treatment takes place before the number will be transmitted to the handset menu Value ranges and limits Up to 128 entries if ADMM is running on a IP DECT base statio...

Страница 62: ...tion and Maintenance In case of none the feature is inactive and no item for the corporate directory is displayed in the telephone menu LDAP based Corporate Directory The fields for TFTP based Corpora...

Страница 63: ...quested by the LDAP Server Otherwise an anonymous bind takes place Please note the ADMM supports LDAP simple bind Search Attribute Searches will be done for one of the following attributes Name1 sn de...

Страница 64: ...P Address Server Port default 69 Internal List Path and file sequence of up to 127 characters default nasystem user_list2 The entries in the file look like Percy 201 Percy Sudden This is the User Name...

Страница 65: ...and one menu item which allows the user to enter an URL WML is enabled by WML Active flag to activate deactivate the feature and the item in the telephone menu default inactive Each pre configured URL...

Страница 66: ...Installation and Configuration 66 Avaya IP DECT Installation Administration and Maintenance...

Страница 67: ...tem is in survivable mode DECT operation is not available for such ACM site where LSP takes over the control no CLAN available for the IP trunk connectivity for such site For IP DECT users the same fe...

Страница 68: ...annel Selection 100 X Mobility Wireless Type DECT Supplementary Service Protocol a Network Call Transfer n T303 Timer sec 10 Near end Node Name aled CLAN_01 Far end Node Name IP_DECT_01 Near end Liste...

Страница 69: ...l Alert n Maintenance Tests y Data Restriction n NCA TSC Trunk Member 1 Send Name y Send Calling Number y Used for DCS n Send EMU Visitor CPN n Suppress Outpulsing y Format private UUI IE Treatment se...

Страница 70: ...isplay Module y Message Waiting Type ICON Display Language english Length of Display 16x2 Mobility Trunk Group 100 Calls Allowed all Configuration Set CELL PHONE NUMBER MAPPING Dial Prefix Cell Phone...

Страница 71: ...ust 2006 71 STATION Headset n Speaker n Mounting d Floor Cord Length 0 Building Set Color ABBREVIATED DIALING List1 List2 List3 HOT LINE DESTINATION Abbreviated Dialing List Number From above 1 2 or 3...

Страница 72: ...Avaya Communication Manager 72 Avaya IP DECT Installation Administration and Maintenance...

Страница 73: ...ss a WML site with few key strokes 1 Long press of the Menu soft key 2 Select WML Portal 3 Press OK Now you can navigate within the pre configured URLs see Digit Treatment on page 61 or select the use...

Страница 74: ...Just press the T down part of the key With the S up part you have access to the local phone book Now you can navigate within the phonebook It may be LDAP or TFTP based depending on the settings done b...

Страница 75: ...ss OK If you are sure about the user number 9 Press OK or off hook key the party will be called Otherwise press ESC to return to the next lower menu level to select another entry TFTP based Corporate...

Страница 76: ...n not be handled on those GAP phones But typical GAP functions in combination with local functions provided by the phone should be used to find a workaround The idea for the Message Waiting Indication...

Страница 77: ...g call indication from the voice mail party and a new call log entry The user is able to call back to the voice mail for retrieving the voice message This is done by the ADMM when the handset is not i...

Страница 78: ...o fill up the SETUP message Administration state for any 20DT telephone handset to switch on and off the Message Waiting Indication feature Optional value for the refreshing cycle 0 60 minutes default...

Страница 79: ...tion booter using the telnet interface of an IP DECT base station Check the booter version to determine whether an update is required to overcome any user issues or to enhance the functionality 1 Star...

Страница 80: ...gin iprfp and password crftpw 3 Enter flash_update 4 Enter flash_update a second time because of the two booter images Static local configuration Checking the local configuration You can display the l...

Страница 81: ...rd avaya12 3 Enter local_db c All local network settings are removed Avaya 3701 Firmware Checking the Avaya 3701 Firmware Version You can display the version information of the Avaya 3701 with few key...

Страница 82: ...connect the plug in power supply unit to the download adapter Then connect the unit to the mains The download apertures in the handset are in the battery compartment underneath the middle battery If...

Страница 83: ...Avaya 3701 Firmware Issue 1 August 2006 83 Select the COM port to which you have connected the download adapter...

Страница 84: ...Maintenance 84 Avaya IP DECT Installation Administration and Maintenance Specify whether or not the update procedure should be logged...

Страница 85: ...and diagnostic All of the following features can be enabled by pressing Menu and typing R 76 Avaya 3711 Auto Call Test Mode You can put the Avaya 3711 in the auto call test mode with few keystrokes I...

Страница 86: ...o answer test mode with few keystrokes In this mode the phone will answer incoming calls automatically You can use this feature together this phones in the auto call test mode for test purposes This m...

Страница 87: ...witch the phone off and on again The following display is shown on the Avaya 3711 The telephone is actually connected to IP DECT base station with the number 02 Also visible IP DECT base stations are...

Страница 88: ...OK 5 Enter the new PIN 6 Press OK 7 Enter the new PIN again 8 Press OK Avaya 3711 Firmware Checking the Avaya 3711 Firmware Version You can display the version information of the Avaya 3711 with few k...

Страница 89: ...vaya 3711 Firmware Issue 1 August 2006 89 Upgrading the Avaya 3711 Firmware Connect Avaya 3711 to your PC s serial interface via an specific download cable and start the installer program from your PC...

Страница 90: ...Maintenance 90 Avaya IP DECT Installation Administration and Maintenance If the Avaya 3711 is connected the following mask appears...

Страница 91: ...Avaya 3711 Firmware Issue 1 August 2006 91 If the connected Avaya 3711 is identified by the Installer the Avaya 3711 is switched off...

Страница 92: ...has to be planned a sufficient distribution of the IP DECT base stations is necessary which fulfill the requirement of a reliable synchronization and connectivity to the IP DECT handsets The Site Surv...

Страница 93: ...se stations are capable of propagating syslog messages conforming to RFC 3164 This feature together with the IP address of a host collecting these messages can be configured Syslog has to be enabled b...

Страница 94: ...d to increase the level for diagnostic reasons it can be done via telnet user shell by increasing the SPY level of subsystems see Telnet user shell on page 94 This should be only used by the support o...

Страница 95: ...shell 172 030 111 232 help arp show arp table console_off disable console on local terminal console_on enable console on local terminal dmesg print the kernel ring buffer flash show flash info flash_u...

Страница 96: ...ion because it can harm the system operation IP RFP console commands heap shows heap buffer statistics help Displays Command Help Table lec adjust linear echo canceler parameters media display state o...

Страница 97: ...peration SNMP In order to manage a large network of IP DECT base stations offers a SNMP agent in each IP DECT base station The SNMP agent responds to SNMPv1 and SNMPv2c read requests for the standard...

Страница 98: ...e station statistics data either for a single IP DECT base station or for all IP DECT base stations Display of DECT central data of the Avaya IP DECT system The DECT Monitor program can only be used w...

Страница 99: ...the trace option Transaction establish release is activated the ADMM will deliver all existing transactions Following this the ADMM system delivers the desired trace data The user can either communic...

Страница 100: ...the log file provided that this is open The following colour scheme is used for display of the IP DECT base station in the RFP table RFP grey blue IP DECT base station is not active not connected or...

Страница 101: ...ue 1 August 2006 101 There are several optional child windows selectable They are all listed below and give some more information about the Avaya IP DECT systems Mostly they are statistics and for int...

Страница 102: ...Maintenance 102 Avaya IP DECT Installation Administration and Maintenance...

Страница 103: ...t s own openLogicalChannel signal with the same codec and SilenceSuppression bit H 245 H 225 0 LogicalChannelParameters received from the CM OpenLogicalChannel CM ADMM openLogicalChannel ADMM CM G 711...

Страница 104: ...orking software It is mandatory that this only contain printable ASCII characters sysObjectID 2 The vendor s authoritative identification of the network management subsystem contained in the entity sy...

Страница 105: ...sub network e g bridges 3 internet e g supports the IP 4 end to end e g supports the TCP 7 applications e g supports the SMTP For systems including OSI protocols layers 5 and 6 may also be counted in...

Страница 106: ...the protocol stack other 1 none of the following regular1822 2 hdh1822 3 ddn x25 4 rfc877 x25 5 ethernet csmacd 6 iso88023 csmacd 7 iso88024 tokenBus 8 iso88025 tokenRing 9 iso88026 man 10 starLan 11...

Страница 107: ...te If the current state was entered prior to the last re initialisation of the local network management subsystem then this object contains a zero value ifInOctets 10 The total number of octets receiv...

Страница 108: ...output packet queue in packets ifSpecific 22 A reference to MIB definitions specific to the particular media being used to realise the interface For example if the interface is realized by an ethernet...

Страница 109: ...hich an attempt was made to find a route to forward them to that final destination In entities which do not act as IP Gateways this counter will include only those packets which were Source Routed via...

Страница 110: ...r of IP datagrams that have been discarded because they needed to be fragmented at this entity but could not be e g because their Don t Fragment flag was set ipFragCreates 19 The number of IP datagram...

Страница 111: ...be reached The interface identified by a particular value of this index is the same interface as identified by the same value of ifIndex ipRouteMetric1 3 The primary routing metric for this route The...

Страница 112: ...dated or otherwise determined to be correct Note that no semantics of too old can be implied except through knowledge of the routing protocol by which the route was learned ipRouteMask 11 Indicate the...

Страница 113: ...dependent physical address ipNetToMediaType 4 The type of mapping other 1 none of the following invalid 2 an invalidated mapping dynamic 3 static 4 Setting this object to the value invalid 2 has the e...

Страница 114: ...mpInEchoReps 9 The number of ICMP Echo Reply messages received icmpInTimestamps 10 The number of ICMP Timestamp request messages received icmpInTimestampReps 11 The number of ICMP Timestamp Reply mess...

Страница 115: ...Reply messages sent tcp 6 Implementation of the TCP group is mandatory for all systems that implement the TCP protocol Note that instances of object types that represent information about a particula...

Страница 116: ...state from either the SYN SENT state or the SYN RCVD state plus the number of times TCP connections have made a direct transition to the LISTEN state from the SYN RCVD state tcpEstabResets 8 The numbe...

Страница 117: ...pInErrs 14 The total number of segments received in error e g bad TCP checksums tcpOutRsts 15 The number of TCP segments sent containing the RST flag udp 7 Implementation of the UDP group is mandatory...

Страница 118: ...a underlying each interface on a system the corresponding portion of the Transmission group is mandatory for that system When Internet standard definitions for managing transmission media are defined...

Страница 119: ...number of SNMP PDUs delivered to the SNMP protocol entity which represented an SNMP operation which was not allowed by the SNMP community named in the PDU snmpInASNParseErrs 6 The total number of ASN...

Страница 120: ...ccepted and processed by the SNMP protocol entity snmpInGetResponses 18 The total number of SNMP Get Response PDUs which have been accepted and processed by the SNMP protocol entity snmpInTraps 19 The...

Страница 121: ...n generated by the SNMP protocol entity snmpEnableAuthTraps 30 Indicates whether the SNMP agent process is configured to generate authentication failure traps WML Tags and Attributes supported The ADM...

Страница 122: ...ed by the 4610 4620 Supported by ADMM Avaya 3711 a accesskey href title Yes No Yes Yes Yes No Yes Yes access No No anchor Title Yes Yes Yes Yes b No No big No No br Yes Yes card newcontext onenterback...

Страница 123: ...tyok format maxlength name size tabindex title type value Yes Yes Yes Yes Yes No No Yes Yes Yes Yes Yes Yes Yes Yes No No Yes Yes Yes meta No No noop Yes No onevent Yes Yes optgroup Title Yes Yes No N...

Страница 124: ...es Yes setvar name value Yes Yes Yes Yes Yes Yes small No No strong No No table No No td No No template onenterbackward onenterforward ontimer Yes Yes Yes Yes Yes Yes Yes Yes timer name value Yes Yes...

Страница 125: ...123 application syslog 514 like configured application TFTP 64000 69 random 64000 application ADMM RFP protocol 64000 16321 16321 64000 16321 64000 64000 16321 application H323 based XMobile ADMM ini...

Страница 126: ...ost 8107 Linux server based ADMM only localhost random localhost random localhost 8107 Linux server based ADMM only application SNMP GET 161 client port client port 161 application SNMP Traps 64000 16...

Страница 127: ...rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified...

Страница 128: ...Appendix 128 Avaya IP DECT Installation Administration and Maintenance...

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