Report Viewer
General
CCC Report Manager
Page 13
User Manual
40DHB0002USBD Issue 1 (06/06/2001)
Report Viewer
General
The Report Viewer is designed to put the Call Center Manager in control of
their Call Center. With a set of graphical, colour, and management ready
report templates. It reduces Call Center management time by reducing the
need to export data into other applications to run reports.
The Report Viewer gives access to the data stored on the Report Server
across the LAN.
With the inclusion of Corporate Document templates, the Report Viewer
has been designed with ease of use in mind. The user simply creates
parameters for these reports in terms of agent groups, shift period, date
range etc to generate the data they require. Date ranges available are
today, yesterday, specific day, this week, last week, this month, last month
or date range. These standard templates have been written to give the
Call Center Supervisor a detailed understanding of Call Center activity, with
reports ranging from agents activity, DID, trunk, transferred calls, Caller ID,
Voice Manager reports and call tracking reports.
The Corporate Documents are available in the following categories: -
Account Code, Agent, Caller ID, DID, Outgoing Calls, System Summary,
Transfer Calls, Trunk, Trunk Group, Voice Manager.
Launching Report Viewer
To start Report Viewer:
1. Ensure that the Report Server is running.
2. Ensure that you are logged onto the Taskbar.
3. Click the
Start
button on the Windows taskbar.
4. Point to
Programs
.
5. Point to
CCC
.
6. Click
Report Viewer
from the sub-menu.
