Chapter 12: Troubleshooting
244
Technical Support
Before You Contact Us
Read the Manual
Make sure that you are following procedures and that you understand what is possible.
Make Sure your System is Working Properly
The majority of the problems we encounter are configuration issues. Make sure your system is
working properly in general before contacting us.
System Configuration
To check system configuration:
1.
Choose Applications > Utilities > Apple System Profiler.
2.
Choose File > New Report.
3.
Check all options.
4.
Click OK to create a profile of your system.
5.
Choose View report as Text document.
6.
Choose File > Save.
Create a Log or System Profile prior to contacting us. The information it contains is helpful to
our support team and should be included in any technical support requests. A technical
support representative may ask you for this information when you call in.
If you are having problems with a particular setting, please attach that setting to your emailed
support request. Please also have your Cleaner serial number available.
What is the Problem or Question?
In order to provide you with useful assistance, our support staff needs a clear description of
your problem or question. What steps led to the problem? If you are getting an error message,
what exactly does it say? Screen shots of problems are helpful, too.
World Wide Authorized Resellers
Your local authorized reseller is an excellent source for support and information about
Autodesk Media and Entertainment products, as well as training and assistance on related
hardware and software. To locate a reseller near you, please visit the reseller look-up on our
web site at
Содержание 64006-051108-9001 - Discreet Cleaner - Mac
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Страница 16: ...Chapter 1 Introduction 8 ...
Страница 24: ...Chapter 2 Capture 16 ...
Страница 54: ...Chapter 4 Projects 46 ...
Страница 68: ...Chapter 5 Settings 60 ...
Страница 148: ...Chapter 7 Formats 140 ...
Страница 160: ...Chapter 8 Encoding 152 ...
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Страница 248: ...Chapter 11 Workflow 240 ...
Страница 254: ...Chapter 12 Troubleshooting 246 ...
Страница 284: ...Glossary 276 ...