Device Duo Application Note
46
Document #: LTRT-11325
AudioCodes IP Phones
13.2 Device Duo with Zoom App
Here are the known limitations for the Device Duo paired with the Zoom client:
Table 13-2: Known Constraints
Incident
Description
IPPUC-6880 When the user joins a Zoom meeting via
Menu
>
Calendar
>
Join by PC
, there’s no indication
of the Zoom desktop call on the phone screen (even though voice is heard).
-
A phone that is paired with Device Duo using the Zoom app cannot handle simultaneous calls
from different line types. For example, if you have an ongoing Zoom desktop call and a new
incoming Teams call is answered, the phone screen continues displaying the Zoom desktop call.
It should display the Teams call.
IPPUC-6760
If the user ends a Zoom desktop call on the phone, it only closes the call on the phone
screen; voice continues to be heard on the phone and the Zoom app call screen continues to
be displayed on the PC.
When in a Zoom desktop call, pressing the
Flash
option from the Call Menu results in no
response.
When pressing MUTE on the phone, the call on the Zoom app is not muted; it is only muted
on the phone; it should be muted on both.
When pressing HOLD on the phone or selecting the
Hold
/
Resume
option from the Call
Menu, the call on the Zoom app continues; it should be put on hold/resumed.
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