CHAPTER 7 Troubleshooting
C448HD C450HD | Users & Administrator's Manual
4.
Open the folder on the PC to which you commanded the application to send the
information and locate and open the file 'net.pcap'.
Alternatively, run Tcpdump
without
the utility.
➢
To run tcpdump without the utility:
1.
Access the phone via SSH and run the following commands:
setprop ac.ac_tcpdump.timeout <seconds>
2.
After defining the capturing time as shown in the preceding command, start the capture:
setprop ac.ac_tcpdump 1
3.
Tcpdump capture file will appear in this location:
/sdcard/recording/net.pcap
4.
After running Tcpdump, reproduce the issue.
5.
Execute the following command from your PC command prompt (cmd):
scp -r admin@%deviceIp%:/sdcard/recording/ %FolderOnPc%
Getting Information about Phones
Network administrators can get information about phones using AudioCodes' SSH protocol
based Android Phone Utility.
➢
To get information about the phone:
1.
Open the Android Phone Utility (see
on page 105 for more
information about the application), enter the phone's IP address, click the adjacent
SSH
Connect
button and browse to a folder on the PC to which to send the information.
2.
Click the
Get Version
button.
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