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ACCESS™ WARRANTY
Limited Warranty
If an Access™ product becomes defective in materials or workmanship within three years from the date of purchase,
Audio Authority® Corporation guarantees to the original purchaser that it will repair or replace the defective product at
no cost. This is a limited warranty and is not applicable for products that in our sole opinion have been damaged (e.g.
lightning, water, fire), altered, abused, misused, or improperly installed. Audio Authority makes no other warranties,
expressed or implied, including warranties as to merchantability or fitness for a particular purpose. Additionally, there are
no allowances or credits available for repair service work or installations performed by, or on behalf of, the end user.
Warranty Service Procedures
Should an Audio Authority® product fail to function as designed within thewarranty period, the unit will be repaired or
replaced. If you suspect a product failure, please contact our Technical Support staff at
800-322-8346
or
859-233-4599
, or alternatively by email at [email protected] during normal business hours. Our staff will
make every effort to help you get the failed product working. Often, we are able to resolve the problem through this
troubleshooting effort. When you call or write the factory, please be ready with the invoice number, product model and
serial number, along with the nature of the problem. If it is determined that the product needs to be repaired or replaced,
a Return Authorization Number (CR#) will be issued for return to the factory, freight prepaid. You may select one of two
service options detailed below –Repair & Return, or Service-Exchange.
Repair and Return
Once the product is received at our factory, it will be repaired to full working order and returned promptly to you at no
charge using Ground transport services. Other methods of shipment are available, but at your expense. If we determine
the product’s failure was due to circumstances other than defects in materials or workmanship (damage), the transaction
will be treated as Out-of-Warranty Service and you will be contacted by Technical Support with an estimate for the repair.
Service-Exchange
You will be charged (invoiced) a security deposit equal to the normal price of the replacement product shipped using a
major credit card or on open account terms, if those terms have been established. We will pay the shipping charges for
exchange items using Ground transport services. Any other method of shipment will be charged to the customer. You
will then be responsible to return the failed item to the factory freight prepaid along with all accessories included. Please
be certain to mark the Return Authorization Number (CR#) on the outside of the carton you are returning for prompt
processing. Your return must be received at the factory within Thirty (30) Days for reimbursement of the security deposit
originally charged to your credit card or for a credit to be issued to your established open account. If we determine the
product’s failure was due to circumstances other than defects in materials or workmanship (damage), the transaction will
be treated as an Out-of-Warranty Service exchange.
Out of Warranty Service
Audio Authority® products that fail after the warranty period has expired may be returned to the factory for repair at a
nominal charge, if not damaged beyond the point of repair. Most Audio Authority products may be repaired by the
factory at our current, published Service Fee. Additionally, we also offer a limited Field Exchange program to service
out-of-warranty products.
For future reference, please record below:
Date of Purchase: ___/___/___ Invoice No: __________________
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