Appendix
60
Service
Keitai Guarantee
Service Plus LTE
Members
Others
Holding over
and repair
Spontaneous
failure
1st
year
Free of
charge
Free of
charge
2nd
year
or
later
Free of
charge
(three-year
warranty)
Actual cost
Partially damage
Customer
charge
Upper limit:
5,000 yen
Water soak,
irreparable damage
10,000 yen
Theft, loss
No
recompense
No
recompense
(model
change)
* Charge amounts are all tax excluded.
Replacement cell phone delivery service
◎
When you have trouble with your au cell phone,
replacement cell phone (same model, same color,
including new battery) is delivered by calling to.
Return your damaged cell phone within 14 days after
replacement cell phone is delivered.
◎
Available up to twice in a year from the day you use this
service as a start day. If you do not use this service in the
past year at the subscription to this service, it will be 1st
and if you use, it will be 2nd.
* For details, refer to au homepage.
Holding over and repair
◎
Damages and malfunctions intentionally caused by
the customer as well as those due to modification (e.g.
disassembly, change of parts, painting, etc.) by the
customer are not covered by this service.
◎
You cannot receive a refund for replacement of the outer
casing due to stains, scratches, paint removal, etc. on
the outer casing.
