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Appendix
◎
For the latest information on accessories, visit the au
homepage (
http://www.au.kddi.com/
) or contact the
Customer Service Center.
◎
Accessories on this page can be purchased from au online shop.
http://auonlineshop.kddi.com/
Troubleshooting
Before you assume that the product is malfunctioning,
check the following:
Symptom
What you should check
Page
Cannot turn on
power.
Is the battery pack charged?
P. 42
Is the battery pack attached properly?
P. 37
Are the terminals of the battery
pack dirty?
P. 42
F
pressed and held?
P. 45
Is the charging lump blinking yellow?
P. 46
The power goes
off.
Is the battery pack fully charged?
P. 42
The power is
going off while the
activation logo is
displaying.
Is the battery pack fully charged?
P. 42
Cannot make
calls.
Is the power turned on?
P. 45
Is your au Nano IC Card (LTE)
inserted?
P. 39
Symptom
What you should check
Page
Cannot receive
calls.
Is signal strong enough?
P. 49
Is the product out of the service
area?
P. 49
Is the power turned on?
P. 45
Is your au Nano IC Card (LTE)
inserted?
P. 39
"
" (out of service
area) appears.
Is the product out of the service area
or in an area where the signal is weak?
P. 49
Is the built-in antenna covered
with finger etc.?
P. 36
Cannot charge
the battery pack.
Is the charger connected
correctly?
P. 44
Is the battery pack attached
properly?
P. 37
Is the temperature of the product
or battery pack high or low?
Charging may stop due to the
temperature of the product or
battery pack.
P. 42
Are the specified accessories
(adapter, etc.) used to charge?
P. 44
Cannot operate
key/touch panel.
Is the power turned on?
P. 45
Turn off the power and then turn it
on again.
P. 45
" " appears.
Is your au Nano IC Card (LTE)
inserted?
P. 39
A message such
as charge the
battery appears.
The battery is almost dead.
P. 42