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70
Appendix
/Inde
x
Troubleshooting
Before you assume that the product is malfunctioning, check the
following:
Symptom
What you should check
Page
Cannot turn on
power by pressing
P
.
Is the battery pack charged?
P.36
Is the battery pack installed correctly?
P.33
Are the contacts of the battery pack
dirty?
P.14
Did you hold down
P
for at least
five seconds.
P.39
The power
is turned off
automatically.
Is there enough power left in the
battery pack?
P.36
The power is
turned off while the
wake-up animation
is displayed.
Is there enough power left in the
battery pack?
P.36
Cannot make calls.
Is power turned on?
P.39
Is an au Micro IC Card (LTE) inserted?
P.35
Did you enter the correct phone
number? (Did you enter the phone
number starting with the area code?)
P.54
Did you tap
after entering a phone
number?
P.54
Cannot receive
calls.
Does the G’zOne receive an adequate
signal?
P.49
Is the G’zOne out of the service area?
P.49
Is power turned on?
P.39
Is an au Micro IC Card (LTE) inserted?
P.35
Symptom
What you should check
Page
(out of service
area) appears.
Is the G’zOne out of the service area or
in a location where the signal is weak?
P.49
Is your finger covering the area around
the built-in antenna?
P.30
Wi-Fi
®
cannot be
connected.
Is reception for Wi-Fi
®
good enough?
P.49
Cannot charge the
battery pack.
Are the charging devices connected
properly?
P.37
Are you charging the G’zOne with a PC
that has the USB driver installed?
P.38
Is the battery pack installed correctly?
P.33
Is the desktop holder, charging
terminal, etc. dirty?
P.14
Cannot operate
touch panel as
intended.
Are you operating with gloved hands?
P.42
Are you operating with a fingernail or
foreign object on the screen?
P.42
Check the proper operation of touch
panel.
P.42
Turn off the power and then turn it on
again.
P.39
Cannot operate
key/touch panel.
Is power turned on?
P.39
Turn off the power and then turn it on
again.
P.39
Screen response
is slow when you
tap on the screen/
press the keys.
Screen response may be slowed down
when a large amount of data is stored
in the product or being transmitted
between the product and a microSD
memory card.
—
Cannot use Osaifu-
Keitai
®
.
Has the battery run out?
P.36
Содержание GzOne 4G LTE
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