71
Appendix
/Inde
x
Symptom
What you should check
Page
The message
“No SIM card.”
appears.
Is the au Micro IC Card (LTE) inserted?
P.35
A message
indicating
that charging
is necessary
appears.
The battery pack is almost empty.
P.36
Battery usage time
is short.
Is the battery pack charged enough?
* Charge the battery pack until the LED
indicator is turned off.
P.36
Is the battery pack at the end of its life?
P.11
Do you often use the product in places
where (out of service area) appears?
P.49
When making a
call, a beeping
sound is heard
from the earpiece
and a connection
cannot be
established.
Are you out of the service area or in a
location where the signal is too weak?
P.49
The wireless line is busy or the phone
you are calling is on another line. Try
again later.
—
Display is dark.
Is “Brightness” set to dark?
P.65
Cannot hear the
other party.
Is the earpiece volume too low?
P.54
Are you covering the earpiece with
your ear? Place your earhole to the
earpiece.
P.30
Cannot operate
any key and the
screen is frozen.
Turn off the power and then turn it on
again.
P.39
Symptom
What you should check
Page
Cannot operate the
respective profile
settings in the
contacts.
Is the other party’s phone number
notified? If there is no notification, the
setting for individual incoming image of
the contact and the ringtone setting are
not enabled.
—
Cannot recognize
a microSD memory
card.
Is a microSD memory card inserted
properly?
P.63
Cannot operate the
camera.
Is there enough power left in the
battery pack?
P.36
For more details, contact the Customer Service Center.
From a land-line phone,
0077-7-111
From an au cell phone,
157
without area code
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