5. What is DNS error assist?
When you mistype a web address, or the address is not working, DNS Error Assist provides an automated list
of similar pages – such as possibly the one you meant to type – for your consideration. The service is
provided on your AT&T residential broadband connection, and you can opt-out at att.com/cmpchoice. You
will get a standard “no results found” error message instead of the error-assist page.
6. Are there any other opt-out choices I should know about?
We may use services provided by analytics companies to obtain information about website performance and
how you use our mobile applications and other products and services. Go to att.com/yourchoices for more
information about the opt-outs made available by some of those vendors, and to make choices about participation.
7. These Choices and Controls also are available at www.att.com/yourchoices.
HOW TO CONTACT US ABOUT THIS POLICY
• We encourage you to contact us directly at either of these addresses below for any questions about this
Privacy Policy.
o E-mail us at [email protected]
o Write to us at AT&T Privacy Policy, Chief Privacy Office, 208 S. Akard, Room 1033, Dallas, TX 75202.
• For questions not related to privacy click on the “Contact Us” link at the bottom of any att.com page. You also
can access your online account from the upper right hand corner of our home page at att.com for additional
service options.
• If you do not receive acknowledgment of your privacy inquiry or your inquiry is not addressed to your
satisfaction, you may contact TRUSTe at feedback-form.truste.com/watchdog/request. TRUSTe will serve as
a liaison to resolve your concerns.
• You also have the option of filing a complaint with the FTC Bureau of Consumer Protection, at
www.ftccomplaintassistant.gov/#crnt&panel1-1 or by calling toll-free 877.FTC.HELP (877.328.4357; TTY:
866.653.4261). Other rights and remedies also may be available to you under federal or other applicable laws.
• If you are a satellite TV subscriber, you also have certain rights under Section 338(i) of the Federal
Communications Act available online at
www.gpo.gov/fdsys/pkg/USCODE-2011-title47/pdf/USCODE-2011-title47-chap5-subchapIII-partI-sec338.pdf.
CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI)
What is CPNI?
“CPNI” is information about your phone service from us. Your phone service could be a cell phone or any sort of
home or business phone. The “information” is things like what kind of services you have, how you use them,
or billing information. (Your telephone number, name and address are not considered CPNI.)
Use and Disclosure of CPNI
We do not sell, trade or share your CPNI with anyone outside of the AT&T family of companies* or our authorized
agents, unless required by law (example: a court order).
We do use your CPNI internally, however. We may share information about our customers among the AT&T
companies and our agents in order to offer you new or enhanced services. For example, we might offer a
discount or promotion for Internet or TV services based on your CPNI.
Restricting our use of your CPNI
AT&T uses technology and security features, and strict policy guidelines with ourselves and our agents, to
safeguard the privacy of CPNI. It is your right and our duty under federal law to protect the confidentiality of
your CPNI.
If you don’t want AT&T to use your CPNI internally for things like offers, here is what you can do:
You can “opt out” online, at att.com/ecpnioptout, or
You can call 800.315.8303, any time of day, and follow the prompts, or
You can speak to a service representative at 800.288.2020 (consumer) or 800.321.2000 (business).
For languages other than English and Spanish, please visit world.att.com.
If you choose to restrict our use of your CPNI, it won’t affect any of your services. You can change your mind at
any time about allowing (or not allowing) us to use your CPNI, and we’ll honor your decision until you change it
again. If you do restrict your CPNI use, you may still get marketing from us, but it won’t be from using CPNI.
*
The AT&T Family of Companies are those companies that provide voice, video and broadband-related products
and/or services domestically and internationally, including the AT&T local and long distance companies, AT&T
Corp., AT&T Mobility, DIRECTV, and other subsidiaries or affiliates of AT&T Inc. that provide, design, market, or sell
these products and/or services.
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Privacy Policy
