Termination of Service
You may terminate your service by calling us at 800.288.2020. If AT&T proposed to terminate your service, we will
provide you fifteen (15) days notice and will terminate your service only on a day you can contact us. We will
restore your service without charge if it was terminated in error.
Return of Equipment
Upon termination of services, for whatever reason, you must return any equipment provided by AT&T, undamaged,
within twenty one (21) calendar days. If the equipment is not returned within twenty one (21) calendar days, or is
returned damaged, you will be charged for the value of the equipment. If the equipment is returned within ninety
(90) days of termination, any fees charged for the equipment will be refunded (other than fees for damages). No
refunds will be made for any equipment returned more than ninety (90) days after termination.
We will provide accurate, understandable bills.
We will provide you with an itemized, complete monthly bill for your service that is accurate and easy to under-
stand. You should remit payment by the due date indicated on your bill, which will be at least fifteen (15) days
from the date of billing. If payment is not received by the indicated due date, a late fee may be assessed no earlier
than twenty-two (22) days after billing. Payment may be made by mail, online at att.com, and at most AT&T stores
and Western Union locations.
We will provide you with assistance in resolving any service or billing issues.
If you have questions or complaints regarding your service or bills, please contact Customer Care online at
att.com/uversesupport or call 800.288.2020. If you are dissatisfied with our resolution, you may contact the
appropriate government or regulatory authority for your area. This information is available in the Municipal
Contact List for California and Nevada provided separately. If your city or county is not included on the list, please
contact us at 800-791-6661. Further rights and remedies are outlined in the Terms of Service available online at
att.com/u-verse/att-terms-of-service.jsp; a copy is also attached.
U-verse TV Services and other Terms and Conditions
A listing of U-verse TV services and prices can be found on the included price sheet. The terms and conditions
applicable to your service are outlined in the Terms of Service provided at installation and available online at
att.com/u-verse/att-terms-of-service.jsp; a copy is also attached.
We remain committed to meeting these customer service standards, and we continually listen to you to gather
feedback on our performance. Overall customer satisfaction with our installations continues to be very positive, and
we are pleased to report that it meets or exceeds the vast majority of these standards.
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Customer Service Standards