Method of Billing/Payment.
Fees and charges for the Services will be billed to your AT&T Account. You will
receive an online bill for the Service, unless you specifically notify us that you want to receive a paper bill for
the Services (at 800.288.2020). You must register online to establish a personal AT&T My Account and provide
a billing email address. You will then be able to view and pay your bill online by logging on to your personal
AT&T My Account (username and password required). You understand that you have sole responsibility for the
security of your password and you are solely responsible for notifying AT&T if your password is lost or stolen.
AT&T is not liable for any claims, costs, damages, or expenses arising from a lost, misplaced, or stolen password.
If you forgot your password or want to change your password for any reason, you may request to reset your
password online. It is your responsibility to notify AT&T immediately if your contact information changes.
Bill Inquiries and Refunds.
If you believe you have been billed in error for the Services, please notify us within
60 days of the billing date by contacting Customer Service (800.288.2020). AT&T will not issue refunds or
credits after the expiration of this 60-day period, except where required by law or regulation. Any amounts
refunded in the form of bill credits, cash payments or any other form shall be inclusive of all applicable taxes,
fees and surcharges that were originally paid on such amounts. Credit amounts, such as customer loyalty
rewards, that do not represent a refund of, or a discount to, the price paid for any good or service will not
result in the refund of any tax, fee, or surcharge previously paid by the customer.
Refunds.
You authorize AT&T to use outside payment processing agencies or other companies for purposes of
paying any refund owed to you, and you further authorize AT&T to sell, assign or otherwise transfer its refund
rights and obligations under this Agreement to outside payment processing agencies or other companies. You
agree that we or the outside payment processing agency or other company that is responsible for your refund
may determine in our or, if applicable, their sole and absolute discretion the form of any refund that we issue
to you under this Agreement, and such form may include a credit on your next statement, a check, or a prepaid
debit card that may be subject to monthly service fees not to exceed $2.95 per month and that are deducted
from the amount of the refund.
Promotions and Contingent Benefits.
You may receive or be eligible for certain discounts, features, promotions,
and other benefits associated with your purchase of the Services as offered to you in marketing and informational
materials, on the AT&T U-verse website, or in other materials (“Benefits”). Any and all such Benefits are provided
to you so long as you continue to meet qualification requirements; provided, however, such Benefits may be
modified or terminated at any time as set forth in these TOS or if you change your Services after installation.
Unless otherwise set forth in Benefits materials, standard monthly rates will be charged at the conclusion of the
Benefits period or when you no longer qualify for the Benefits.
6. EQUIPMENT
Equipment provided by AT&T may be new or fully inspected and tested. Any equipment or software that was
not provided to you by AT&T, including batteries, is not the responsibility of AT&T, and AT&T will not provide
support, or be responsible for ongoing maintenance of such equipment. Depending on your service address,
your Services will include one of the following Equipment configurations:
a. A Wi-Fi® Gateway (“WG”) located inside your premises, and certain service-specific equipment set
forth in Schedule 1 and/or Schedule 2 that is required for the Services to function (the WG and service-
specific equipment herein collectively referred to as “Equipment”). If you do not purchase the Equipment
from AT&T, you agree to pay a monthly equipment fee for the Equipment as part of your purchase of
the Services for the duration of your receipt of the Services. Equipment fees may be included in your
monthly charge for the Services or be charged separately (different taxes and surcharges may apply
to the equipment fees, Service fees, and/or the equipment fee portion of the Service fees). Equipment
fee/purchase options depend on the AT&T U-verse Services you order and installation options you
choose. The Equipment requires electrical power from your premises to operate, which you are
responsible for providing.
b. If you have an WG inside your premises, you may also have an Optical Network Terminal (“ONT”),
which is a box that may be located inside your premises, on the outside of your premises, in a central
location in a multi-tenant building, or in your garage, where AT&T’s fiber network terminates. The ONT
also requires electrical power from your home to operate, which you are responsible for providing. AT&T
will install your ONT device. The ONT power supply box converts the AC power in your home to the DC
power required by the ONT.
c. If you do not have an WG located inside your premises, your service is provided by an Intelligent
Network Interface Device (“iNID”) and certain service specific equipment set forth in Schedule 1 and/or
Schedule 2 that is required for the Services to function (the iNID and certain service-specific equipment
therein collectively referred to as “Equipment”). If you do not purchase the Equipment from AT&T, you
agree to pay a monthly equipment fee for the Equipment as part of your purchase of the Services for
the duration of your receipt of the Services. Equipment fees may be included in your monthly charge
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Terms of Service
