Appendix
98
Troubleshooting
System announces,
“Time and day not set.”
f
You need to reset the system clock (page 17).
Outgoing announcement is not clear.
f
When you record your announcement, make sure you speak in a normal
tone of voice, about 9 inches from the handset.
f
Make sure there is no background noise (TV, music, etc.) while recording.
New voicemail and show on the handset display, and I don’t know why.
f
Your telephone has both a built-in answering system and voicemail indicator.
If
New voicemail
and appear on the handset display, then your telephone
has received a signal from your telephone service provider that you have
a voicemail message waiting for you to retrieve from them. Contact your
telephone service provider for more information on how to access your
voicemail.
I cannot retrieve voicemail messages.
f
Your telephone has both a built-in answering system and voicemail
indicator. They are independent features and each alerts you to new
messages differently (
page 77). If you subscribe to voicemail service from
your telephone service provider, contact your telephone service provider for
more information on how to access your voicemail.
System screens all my incoming calls.
f
You may have selected the
Screen unknown
or
Screen robot
profile
setting for Smart call blocker (see page 44). The telephone asks callers
to announce their names or press the pound key (
#
). We recommend that
you add the phone numbers of your family members and friends, and
desired businesses to your
Directory
(see page 31) or
Allow list
(see
page 55), or add their names to the
Star name list
(see page 60). This
will avoid Smart call blocker to screen their calls.
f
To turn Smart call blocker off, see
Set Smart call blocker on/off
on page
48.
While screening a call, the telephone suddenly stops screening and
connects to the call.
f
Another handset may have picked up the screening call.
f
If you have other telephone system sharing the same telephone line,
and someone picks up the call on the other telephone system while the
screening is in progress, the screening process will be terminated and
connect you to the caller.