Troubleshooting Tables
Refer to the following table for solutions to possible problems you may en-
counter. The problem may be a user error, installation problem or faulty com-
ponent. You should be able to correct the problem on the spot without return-
ing equipment for maintenance exchange. If you cannot correct the problem,
contact your equipment supplier.
Symptom: A system diagnostics message is not printed.
Possible Cause
1. There is no ac power.
2. The ac outlet is defective.
3. The printer connected to the CAS is not
installed properly.
4. Connection between the CAS and the
printer is faulty.
Recommended Action
1.
2.
3.
4.
Make sure the CAS or printer is not con-
nected to an outlet controlled by a
switch. Check the connections between
the CAS and its ac power outlet and
between the printer and its ac power
outlet. Test the outlet by plugging in a
lamp or radio.
Test the outlet by plugging in a lamp or
radio.
Refer to the manufacturer's instructions
for installation directions. If your printer
has a ready button, make sure that it is
on.
Make sure the wiring between the CAS
and the printer is not damaged. Make
sure the connections are secure and that
the screws on the connector are tightly
fastened.
Symptom: A system diagnostics message prints out
in the middle of a chronological or
summary report.
Possible Cause
Recommended Action
There was a power loss (brown out, black
None. Call records printed prior to the power
out or drop in voltage).
loss are not included in summary reports
because of memory loss in the CAS.
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