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•
Redial list
You can look up a call number in your handset’s redial list. As a rule it is not possible
to dial an entry.
This menu entry is available only if you have set the access to local lists or if the
phone is in the dial state with dial tone (see page 80).
•
Caller list
You can look up a call number in your handset’s caller list. As a rule it is not possible
to dial an entry.
This menu entry is available only if you have set the access to local lists or if the
phone is in the dial state with dial tone (see page 80).
•
Add to ...
The call number of the caller or called subscriber is transferred to the personal direc-
tory, the call filter or the VIP list. Please note when adding a call number to the per-
sonal phone book that you need to confirm adding the call number with Ok .
Special calls/conversations
Callback
If you call another subscriber in your OpenCom 1000 communication system and that subscriber is
busy, you can initiate an automatic callback. The only requirement is that you have to be authorised
to use this feature.
Activating a callback
Briefly press the
❯❯❯
menu.
Use the navigation keys to select the Callback menu entry.
OK
Press the softkey to confirm.
If you are unable to leave a callback, this may be due to the fact that several callback
requests have already been left with the called party or that you yourself have already
left several callback requests with other subscribers.
Answering a callback
A callback is carried out once the other subscriber is free again:
As soon as your phone rings, press the call key (green). The other subscriber will now be called.
Deleting a callback
Call up the main menu / system menu and delete the entry (see page 73).
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Overview: Other menu items on the options menus
The following menu entries can also be provided in the relevant status-related options menus
before or during a connection:
If the subscriber is busy…
•
Override blocking
Your call is signalled to the called internal subscriber even though he has activated
his call blocking function. This menu entry is displayed only when call blocking is
activated.
•
Intrusion
Allows you to intrude in an internal subscriber's existing call; however, only the cal-
led subscriber hears you. The called party remains connected with his call partner.
The only requirement is that the “protect against intrusion” function is deactivated
at the called subscriber.
•
Trapping ongoing
You can use your phone to listen in to another subscriber’s calls. Your microphone is
then automatically muted and you can be heard neither by the subscriber you are
listening in to nor by his call partner. This function is used for instance for training
measures within an ACD group, allowing the supervisor to listen in to the agents’
calls. The only requirement is that the “protect against listen-in” function is deacti-
vated at the subscriber whose calls are being monitored. During the intercept the
monitored subscriber’s display indicates “Intercept” as well as the name of the sub-
scriber listening in. The monitoring ends when the subscriber who is listening in
presses the end key.
•
Call participation
Allows you to intrude on an internal subscriber’s existing call; both subscribers are
able to hear you. This function is used for instance for training measures within an
ACD group.
During different devices states ...
•
Function list
The function list is displayed. For more information on the list, see page 62.
•
Main menu
This provides access to the system menu (see page 72)
•
WAP portal
You have access to WAP (WML) pages on the internet using addresses preset by the
system administrator (URLs, Uniform Resource Locators) and can also enter you
own URL.
•
Personal directory
You can look up a call number in your handset’s local phone book. As a rule it is not
possible to dial an entry.
Telephoning
Telephoning
