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Modify the settings for your graphics adapter. Please see the adapter's documentation for more information.
Lower frame rate than expected
Reduce number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the system administrator that there is enough bandwidth available. See also the online help.
Lower the image resolution.
No images displayed on web page
Installation of additional ActiveX component restricted
Configure your Internet Explorer to allow the installation of ActiveX by lowering temporally the Internet Explorer security
settings.
Video/Image problems, general
Image too dark or too light
Check the video image settings.
Missing images in uploads
This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame rate or the upload
period.
Slow image update
Configuring pre-buffers, motion detection, high-resolution images, or high frame rates, will affect the performance of the
camera.
Poor performance
Poor performance may be caused by heavy network traffic, multiple users accessing the unit, low performance clients, use of
features such as Motion Detection, Event handling.
Poor quality snapshot images
Screen incorrectly configured on your workstation
In Display Properties, configure your screen to show at least 65000 colors, that is, at least 16-bit. Using only 16 or 256 colors
will produce dithering artifacts in the image.
Audio volume too low/high
Volume settings incorrect
The volume of the microphone is either too high or too low. Change the volume for the microphone in the toolbar on the Live
View page.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers and decrease the image resolution and compression.
Unsynchronized audio and video
It is recommended that the camera's time setting is synchronized with an NTP Server. This is enabled under System Options >
Date & Time.
Distorted audio
Select Microphone for the internal microphone or for a connected external microphone.
Select Line for a connected line in source.
