Global Product Support
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Global Product Support
If you have any problems or require further assistance, the Customer Support team can be
reached through the following:
•
telephone
•
•
Ashtech BBS system
•
Internet
Please refer to the documentation before contacting Customer Support. Many common
problems are identified within the documentation, and suggestions are offered for solving
them.
Ashtech customer support:
Sunnyvale, California, USA
800 Number: 1-800-229-2400
Local Voice Line: (408) 524-1680
fax: (408) 524-1500
Email: [email protected]
Ashtech Europe Ltd. Oxfordshire UK
TEL: 44 1 993 883 533
fax: 44 1 993 883 977
Solutions for Common Problems
•
Check cables and power supplies. Many hardware problems are related to these
simple problems.
•
If the problem seems to be with your computer, re-boot it to clear the system's
RAM memory.
•
If you are experiencing receiver problems, power cycle the receiver or try a
different port.
•
Verify the batteries are charged.
•
If a session does not download properly, exit and restart Download and
reconnect to the receiver at a lower baud rate.
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