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© 2021 United States Stove Company
TROUBLE SHOOTING GUIDE
When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time
and money by enabling you to solve simple problems yourself. Problems encountered are often the result
of only five factors: 1) poor fuel; 2) poor operation or maintenance; 3) poor installation; 4) component
failure; 5) factory defect. You can usually solve those problems related to 1 and 2. Your dealer can solve
problems relating to 3, 4 and 5. Refer to diagrams on page 25 to help locate indicated parts. For the sake of
troubleshooting and using this guide to assist you, you should look at your heat level setting to see which
light is flashing.
•
Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to
“OFF” does not disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual.
All other work should be done by a trained technician.
Display is Flashing “E1”
Possible Causes
Possible Remedies: (Unplug stove first when possible)
The convection blower is
overheating and tripping
the internal temperature
shutoff.
Clean any dust off of the windings and fan blade. If oiling the blower does
not help, the blower may be bad.
The stove is being left on
the highest setting for
extended periods of time.
If operating the heater on the highest heat setting, the room temperature
could increase enough and lead to potential overheating situations. If this
happens, try operating at a lower heat setting.
Fuel other than wood
pellets is being burned in
the stove.
This pellet stove is designed and tested to use wood pellets. Check for signs
of fuel other than wood pellets. No other types of fuel have been approved
for this pellet stove. If there are signs of other types of fuel being used, stop
using them immediately.
Power surge or brown out
situation.
A power surge, spike, or voltage drop could cause the high limit switch to
trip. Use a surge protector.
High
Limit
Switch
is
malfunctioning.
If the other items check out OK, replace the high limit switch.
Display is Flashing “E2”
Possible Causes
Possible Remedies: (Unplug stove first when possible)
Airflow switch hose or stove
attachment pipes for hose
are blocked.
Unhook air hose from the air switch and blow through it. If air flows freely,
the hose and tube are fine. If air will not flow throw the hose, use a wire coat
hanger to clear the blockage.
The air inlet, burnpot,
interior combustion air
chambers, combustion
blower, or exhaust pipe are
blocked with ash or foreign
material.
Follow all cleaning procedures in the maintenance section of the owner’s
manual.
The firebox is not properly
sealed.
Make sure the door is closed and that the gasket is in good shape.
Vent pipe is incorrectly
installed.
Check to make sure vent pipe installation meets criteria in owner’s manual.
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