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the use of non-genuine parts, faulty repair, chemical or electric influence, or any other
defect which cannot be traced back to the supplier.
3.
For carrying out of all necessary improvements and replacement supplies according to the
reasonable estimation of the supplier, the customer must, after agreement with the
supplier, allow the time and occasion necessary for the supplier. Otherwise the supplier is
released from his responsibility. Only when there is imminent risk of the working safety
or for the prevention of disproportionately greater damage, in which cases an agreement
has to be made with the supplier at once, the customer is entitled to repair the breakdown
himself or have it repaired by a third party and then demand a previously agreed compen-
sation from the supplier.
4.
For all approved claims the supplier undertakes the expenses of spare parts incl. of freight
as well as adequate labour costs at the suppliers known rates. Further, if it on some
occasions can be demanded, also the costs of assistance from servicemen, whom he may
have to make available. Other costs are the responsibility of the customer.
Claim reports that are incorrectly completed will not be processed.
Repairs are to be carried out immediately and not later than 14 days from the date of the
damage.
Claim reports not received by the importer eight days after the execution of the repair at
the latest will not be approved.
Claim parts returned on the request of A/S must be at the factory not later than eight
workdays after the receipt of replacement parts. Returned parts can only be approved, if
they are provided with the mark and number of the claim report.
Any complaints of decisions in connection with claims are to be advanced not later than
three weeks from receipt of the treated claim.
5.
Spare parts and repairs carried out by the supplier are guaranteed for 3 months. However,
the guarantee runs at least till the end of the original guarantee period for the delivery.
6.
The supplier has no responsibility whatsoever for the consequences of any unskilled
changes or repairs carried out by the customer or third party without previous agreement
with the supplier.
7.
No further claims from the customer, especially for consequential losses not directly
associated with the machine itself, will be considered.
