Touchstone TM402 Telephony Modem User’s Guide
50
Getting
Battery
USB
Ethernet
Safety
Started
Installation
Installation
Drivers
Configuration
Usage
Troubleshooting
Glossary
Troubleshooting
Problems and Solutions
The Telephony modem is plugged in, but the Power light is off.
Check all power connections. Is the AC adapter plugged in firmly at both
ends?
If you plugged the AC adapter into a power strip, make sure the strip is
switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I’m not getting on the Internet.
It may take up to 30 minutes to establish a connection the first time you
power up your Telephony Modem, especially when many people are online.
Always leave your Telephony Modem plugged in and connected; use the
Standby
button to disconnect your PC from the Internet.
Check the front panel lights:
•
The
Power
and
Online
lights should be on.
•
If the
Online
light is blinking, press the
Standby
button.
•
The
Link
light should be either on or blinking.
•
If the
Power
light blinks for more than 30 minutes, call your cable
company for assistance.
Check your cable connections. Connectors should be finger-tight. The
coax
cable
should not be pinched, kinked, or bent sharply—any of these can
cause a break or short in the cable (you may have to replace the cable). If
you have one or more splitters between the Telephony Modem and CATV
outlet, remove the splitters and connect the Telephony Modem directly to
the outlet.
Proceed to the Ethernet or USB solutions (next page) if necessary.
