Touchstone TM402 Telephony Modem User’s Guide
51
Getting
Battery
USB
Ethernet
Safety
Started
Installation
Installation
Drivers
Configuration
Usage
Troubleshooting
Glossary
I’m not getting on the Internet. (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of
Ethernet cable
? (Straight cable for direct con-
nection to a PC, cross-over cable for connection to a hub.)
Press the
Reset
button on the back of the Telephony Modem.
I’m not getting on the Internet. (USB)
Did you
load the USB drivers
?
If you are using a powered USB
hub
, is the hub turned on?
Check the USB cable connections. Disconnect and reconnect the USB cable.
Restart the PC.
Press the
Reset
button on the back of the Telephony Modem.
I’m not getting on the Internet. (USB, Windows 98)
In some cases, Windows may install a “composite” USB driver instead of the
ARRIS Telephony modem driver. To correct this:
•
Disconnect the USB cable between the PC and the Telephony Modem.
•
Use the ARRIS Uninstall utility (on the ARRIS driver CD) to remove the
improperly-installed driver.
•
Reboot the PC.
•
Reinstall the drivers as described in
Troubleshooting USB Problems
.
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the con-
nection speed.
If your Telephony Modem is connected to a LAN (Local Area Network), either
directly or through a firewall, other communications on the LAN may slow
down your connection.
