Arris TM02AA104, Руководство по установке

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Troubleshooting the Telephony Modem 5-5
Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004
Procedure 5-4
Troubleshooting Telephone Connection
Symptoms
Telephone service is not available.
Action
1 Make sure the Telephony Modem has power (the Power LED should be on).
2 Make sure that the Telephony Modem has completely ranged and registered.
Standby functionality will not affect telephone service.
3 Is the Telephone 1 LED lit? If not, the line has not been provisioned at the
headend. Contact the necessary people to provision the line
4 Check that the cables from the Telephony Modem to the phone are
connected tightly and not cracked, cut or otherwise compromised.
5 Make sure all phones are hung up properly.
6 On remote and powered phones check the power and battery status of the
phone(s).
7 If a “fast busy” is heard, the call server is in need of attention.
8 Call your next level of support.
—end—
CAUTION
Make sure that the existing wires providing telephone service are
physically disconnected from the incumbant service provider’s
network interface device. This is a physical break in the
connection, not just a discontinuation of service. Failure to do so
will result in damage to the Telephony Modem.