Arris TM02AA104, Руководство по установке

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5-4 Troubleshooting the Telephony Modem
Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004
Procedure 5-3
Troubleshooting USB Connection
Symptoms
Data service is not working or the customer’s PC does not auto-detect the
Telephony Modem over USB connection.
Action
1 Make sure the Telephony Modem has power (the Power LED should be on).
2 Make sure that the Telephony Modem has completely ranged and registered
and not in Standby mode. Press the Standby button on the front of the
Telephony Modem until the
DS , US , and Online LEDs are lit.
3 Ensure USB cable is plugged into the Telephony Modem and the
corresponding USB port on the customer’s computer.
4 Verify that the PC is running one of Windows 98SE, Windows 2000, Windows
ME, or Windows XP (Windows 95 and Windows NT are
not supported).
5 Restart the PC.
6 Push the Reset button on the back panel of the Telephony Modem.
Note: The Reset button is recessed to prevent accidental resets. Use a pen
tip or other sharp non-metallic object to push the button.
7 Replace the USB cable.
8 For Windows 98 users only, Windows may install a “composite” USB driver
instead of the ARRIS cable modem driver. To correct this:
a Disconnect the USB cable between the PC and the Telephony Modem.
b Use the ARRIS Uninstall utility (“remove.exe” on the ARRIS driver CD)
to remove the improperly-installed driver.
c Reboot the PC.
d Reinstall the drivers as described in “Installing USB Drivers” on
page 3-2.
9 Call your next level of support.
—end—