Diagnostics
IPC1100 Advanced IP Client Video Set-top
•
Installation and Operations Manual
71
365-095-24769 x.1 10/13
Problem
Possible Solution
There is no audio
from the center
and/or surround
speakers of a home
theater receiver
connected to the
IPC1100 set-top
Not all Dolby® Digital programs feature full 5.1 surround sound. In some cases,
the programs may only contain left and right stereo audio.
•
Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the
IPC1100 set-top and the home theater receiver.
•
Verify that the home theater receiver is set to a surround sound audio mode
(Dolby Digital, Dolby Pro Logic II®, Dolby Pro Logic®).
•
Verify that the receiver is properly configured to work with all connected
speakers.
There is no video
on the TV screen
•
Verify that the TV is powered on and set to the appropriate input source for
the IPC1100 set-top.
•
Verify that the IPC1100 set-top is powered on and tuned to an authorized
cable channel.
•
Verify that all video cables between the IPC1100 set-top and the TV are firmly
connected.
•
Verify that the coaxial cable feed is firmly connected to the IPC1100 set-top
and the wall jack.
•
If the IPC1100 set-top video output is connected to a home theater unit, verify
that the home theater unit is powered on and set to the appropriate input
source.
•
If the IPC1100 set-top video output is connected to a TV through an HDMI
connection, power off the TV and then power off the IPC1100 set-top. Wait
one second and then power on the devices.
Not all HDTVs can display every output format (1080i, 1080p, 720p, 480p, or 480i)
available on the IPC1100 set-top. To select a different format:
1.
Ensure that your IPC1100 set-top is plugged into a power outlet and is
turned off.
2.
Ensure that the TV is turned on and tuned to the appropriate channel for the
set-top
3.
Press the MENU key on the remote control. Your settings are displayed on
the IPC1100 set-top front panel display.
4.
Use the
▲
and
▼
keys on the front panel to display the HDMI/YPbPr
OUTPUT setting.
5.
Press the
►
key to cycle through the available output formats until a picture
displays on the TV.
No closed captions
display
•
Verify on the User Settings menu that closed captions are enabled on the
IPC1100 set-top.
•
Verify that closed captions are enabled on the TV.
Note: Closed captioning may not be available on the current program.
There are black
bars to the right
and left of the
picture
Widescreen TVs display 4:3 programs in this format unless set to Stretch. Setthe
4:3 STRETCH feature in the User Settings menu. This enables most widescreen
TVs to stretch the video to fill the screen (see your TV manual for information
about stretching 4:3 video).
•
If the IPC1100 is connected to a widescreen TV, verify that the TV TYPE is set to
16:9 in the User Settings menu.
Many HD programs are broadcast in pillar-box format with black bars to the left
and right of the picture. These programs are broadcast in 16:9 HD formats, even
though the video is not 16:9.
