Introduction
IPC1100 Advanced IP Client Video Set-top
•
Installation and Operations Manual
5
365-095-24769 x.1 10/13
Getting Help
Help with your ARRIS product is available online and by phone.
Help with your product is available online and by phone.
Find technical documentation in the CustomerCare 360 Documentation Center
(
http://www.arrisi.com/cc360
).
Get release updates and download software from DigitalCM (
digitalcm.arrisi.com
).
The ARRIS Training Learning Portal provides self-paced product training and course descriptions of
instructor-led training classes at
http://www.arris.com/support/training
. In many cases training can be
given at your location.
The Technical Assistance Center (TAC) provides assistance 24 hours a day, 7 days a week. To open a
case, use one of these contact methods:
•
Customers in North American should call the TAC at 888-944-HELP (888-944-4357).
•
Customers outside North America should call the TAC at 215-323-2345.
•
For Spanish language support, call 215-323-2346.
Contact the TAC by e-mail at
Returning for Repair
Contact the ARRIS Mobility Technical Assistance Center (TAC) at 888-944-4357 (direct dial
847-725-4011) for assistance in verifying that repair is necessary. The TAC will create an RSA for repair, or
an RA for replacement if equipment qualifies.
The RSA number must be prominently displayed on all equipment cartons. When shipping equipment
for repair:
1.
Pack the unit securely.
2.
Enclose a note describing the exact problem. Complete and enclose the checklist provided with the
unit.
3.
Enclose a copy of the invoice that verifies the warranty status.
4.
Ship the unit PREPAID to the address supplied in your RSA or RA.
