27
9. Troubleshooting
The following table provides a troubleshooting guide for the
Alpha Response
systems in the event of malfunction.
If correct operation or performance of the pump is not restored by
troubleshooting procedures, stop using the system immediately and call the
service engineer.
LCD Screen
Possible Cause
Remedy
Mattress Inflating
Pump is inflating the mattress
replacement or mattress overlay.
The “egg timer” is replaced by the patient
body icon when mattress inflation is
complete.
Seat Inflating
Pump is inflating the seat cushion.
The “egg timer” is replaced by the patient
body icon when seat cushion inflation is
complete.
No Mattress/Seat
(graphics alternate)
1. No tubeset connected to pump.
2. Tubeset fitted but not
connected securely.
1. Connect a mattress or seat tubeset to the
pump.
2. Remove and reconnect tubeset, making
sure it is securely pushed onto the pump
until a “click” is heard.
Low Pressure
1. The tubeset is not connected
properly.
2. CPR control not fully closed.
3. There is a leak in the system.
1. Remove and reconnect tubeset, making
sure it is securely pushed onto the pump
until a “click” is heard.
2. Make sure the CPR plug is fully pushed
into the CPR grommet.
3. Call service engineer.
High Pressure
1. Tubeset is “kinked” or blocked.
2. Pump has detected an internal
fault.
1. Check and remove any “kinks” or
blockages in the tubeset.
2. Disconnect the pump from the electrical
supply and call service engineer.
Power Fail
External mains power supply has
been removed while the pump is
operating.
Reconnect the mains power supply to the
pump.
Hardware Fail
Pump has detected an internal
fault.
Disconnect the pump from the electrical
supply and call service engineer.
Service Indicator
(top right of LCD
screen)
Pump needs a service:
After 12 months run time, the
spanner icon is illuminated.
After a further 3 months run time,
the spanner icon starts flashing.
Call the service engineer.
