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Warranty, support and service (USA)
30-Day Limited Warranty Term Period:
We warranty that the Product(s) purchased (the ‘Product’) will be free from
defects in materials and workmanship when the product is new (before
being used) for the limited warranty term period, 30 days, from the date of
purchase by the Purchaser.
If you believe a defect in material, workmanship, etc. was not apparent when
the Product was new and only became evident after the Product was used,
take the following steps:
If you purchased the Product at a HobbyTown store, please contact your local
HobbyTown store for warranty support and/or service.
If you purchased the Product from the Firelands website, use the contact
information found under the Support heading to contact Firelands directly.
If you contact Firelands, you may be asked to send the product to Firelands,
at your cost, for inspection. Provided the warranty conditions have been
met within the warranty term period, the components that are found to
be defective, incorrectly manufactured or assembled may be repaired or
replaced, at the sole discretion of Firelands. Your warranty item will be
returned to you at Firelands’ expense. In the event your product needs
repair or a replacement part that is not covered by this warranty, your local
HobbyTown store or Firelands can assist you with support and in obtaining
the genuine replacement parts to repair your Product. Firelands will charge
$40.00 per hour plus the cost of replacement parts to service your vehicle
if after contacting you, you so authorize such repairs. Your product will be
returned to you at your expense.
If you purchased your Product from a HobbyTown Internet site not affiliated
with a local store, please consult that site for its support and service policies.
You can also find more information at:
www.Hobbytown.com
by emailing [email protected]
or by calling 800-205-6773
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