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Core Warranty

Warranty. There will be no charge for onsite labor to the customer for a period of one year from the date of original deliv-

ery or 2 years from manufacturer’s ship date, whichever comes first. Specifically equipment, plumbing and shell surfaces

against malfunctions due to any defect in the material and workmanship within the Limited Warranty. Travel costs are the

responsibility of the customer. Your limited warranty will cover a maximum of $60 towards onsite labor per each approved

warranty claim. Service and/or travel costs are covered within the first 30 days of ownership to a maximum distance of

100KM from dealership or designated service outlet. If Arctic Spas® determines that repair of the covered defect is not

feasible we reserve the right to instead provide a replacement spa equal in value to the original purchase price of the

defective spa. Spa replacement is done only at the discretion of Arctic Spas®.
Reasonable costs for the removal of the defective spa, and delivery and installation will be the responsibility of the spa

customer. Freight will be paid to the nearest Arctic Spas® distribution center.

CONDITIONS OF WARRANTIES

All warranties provided hereunder extend only to the original customer of the spa if purchased by an authorized Arctic

Spas dealer and originally installed within the boundaries of the country where it was originally purchased. All warranties

hereunder terminate upon transfer of ownership of a spa from the original customer. This warranty only applies within

the service area where the spa was originally installed. Your limited warranty does not include repair travel mileage or for

shipping cost assessed by your Factory Authorized Dealer or service agents. All events covered by this Limited Warranty

hereunder must be repaired by a Factory Authorized Dealer of Arctic Spas®. The warranties will not include any costs of

repair incurred by a non-factory authorized agent. To obtain service, the customer must contact the Factory Authorized

Dealer in his area. In the event that a spa or component thereof must be returned to Arctic Spas® distribution center, all

freight costs are the responsibility of the spa customer. After 30 days from delivery, a deductible or “excess“ fee will be

applied to all warranty costs. This fee will be a maximum of $75 CAD or equivalent local currency, and may be applied

to the parts or labor component costs associated with each separate job covered by the warranty. Charges not covered

by the warranty or after the warranty period expires are not affected by this condition. To obtain this Limited Warranty

hereunder the spa must be purchased from a Factory Authorized Dealer of Arctic Spas®.

EXCLUSIONS

All warranties hereunder are void if the spa has been subject to alterations (including after-market accessories), mis-

use or abuse or any repair of the spa has been attempted by anyone other than a Factory Authorized Dealer of Arctic

Spas®. Alterations include but not limited to, any change to the components, replacement of components or addition of

components without the written authorization from Arctic Spas®. Misuse includes careless handling of the spa, damages

caused by improper and/or non-certified electrical hook- ups, failure to operate the spa in accordance with the instruc-

tions contained in the owner’s manual provided with the spa, including incorrect start-up procedures or dry firing of the

spa, any use of the spa or any of its components in an application for which it was not designed, and damage caused

by improper chemical balance (including any damage to spa components caused by scale build up to due to poor water

chemistry), ice in the spa, overheating the spa or spa water, damage to the spa surface by allowing undissolved sanitiz-

ing chemicals to lie on the surface or if our spa has been used for commercial purposes. Spa covers are not warranted

against chemical burn or discoloration. Spa covers are not warranted against water absorption or any damage resulting

from water absorption. Any damage resulting from the mishandling of the spa cover in any way is not covered under

warranty. Any damage caused by moving of the spa or improper installation (including insufficiently prepared or uneven

ground) is considered abuse and any damage to the material or workmanship of the spa cabinetry and floor in shipping

or handling are expressly excluded from the Limited Warranty. Arctic Spas will not be responsible for power company

issues or improper electrical installations, damage and/or lack of performance resulting from high or low voltages outside

operating parameters. Arctic Spas will not be responsible for software and product upgrades throughout the life of the

spa. Arctic Spas® expressly excludes warranty coverage on any of the following: Acts of nature including but not limited

to damage resulting from lightning, storm, flooding, freezing, fire and any other acts of nature. Any spa installed in a com-

mercial application. Any failure caused by improper cover use or damage to the spa surface by leaving the spa outdoors

without the hot tub cover in place. The heat created by leaving the spa in direct UV light without a cover may cause

surface issues with the acrylic and may also cause plastic parts to warp, some fittings will leak or cease working as a

result. These occurrences are not covered under warranty. The hot tub cover must be kept on the hot tub when not being

used. Scratches or micro-crazing in the spa shell reported after the day of installation are not covered under warranty.

Micro-crazing is defined as an area of tiny shiny lines visible in areas on the surface of some thermoplastic sheets. This

phenomena, although rare, is known to occur in many types of plastic sheet materials. The surfaces of thermoformed

acrylic hot tubs are not immune to this possibility.
Damaged caused by unapproved sanitizers such as tri-chlor, acids, calcium hypochlorite, sodium hypochlorite, perox-

ides, any sanitizing chemical that may remain undissolved on the spa surface. Any and all sanitation systems or chemi-

cals used in your spa must be factory approved by Arctic Spas or your warranty is void.

Owners Manual - Core Series