Arctic Spas Arctic Fox, Руководство пользователя

Страница: 36 / 124

Warranty
Spa Shell~Lifetime
Arctic Spas® warrants the spa shell to the customer against water loss due to
structural failure for as long as the original customer shall own the spa.
Forever Floor®~Lifetime
Arctic Spas® warrants the Forever Floor® against rotting and structural cracking
for a lifetime to the original customer from the original date of delivery. Includes
parts and on site labour necessary to repair. This warranty only applies if there
is a solid level pad.
Cedar Cabinet~10 years
Arctic Spas warrants the cedar cabinet to be free from defects in material and
workmanship for 10 Years to the original customer from the original date of
delivery. It includes parts and onsite labor to repair. This warranty excludes the
surface stain or fading.
Equipment & Plumbing~5 years
Arctic Spas® warrants the spa’s electrical equipment components ~ specifically
the pump(s) *(please refer to detailed pump warranty on the reverse under
“Detailed Pump Warranty”. Factory installed Peak I, Skyfall fogger components,
YESS, RossExhaustTM, Ultimate Lighting controls and LED’s, Heater and
control system against malfunctions due to defects in materials and workmanship
for a period of five years to the original customer from the date of delivery. This
warranty includes all parts and on site labour necessary to repair the spa.
Other Components~5 years
Arctic Spas® warrants the fuses, lights (blue LED, northern lights), WIFI, jet
inserts**, topside control overlays, weir assemblies, diverter handles and caps,
air control handles and caps, plastic cover clips, chrome trim to be free of defects
in workmanship and materials for a period of five years to the original customer
from the original date of delivery. Includes only parts necessary to repair, not
labour. **jet inserts (including Titanium) are not warranted against discolouration,
rusting or fading.
Shell Surface Acrylic~5 years
Arctic Spas® warrants the shell surface to the customer against water loss due
to material failure including cracks, blisters, peeling and delaminating for a period
of five years to the original customer from the original date of delivery. Includes
parts and on site labour necessary to repair.
Cover~3 years
Arctic Spas® warrants the Castcore® cover against malfunctions due to defects
in materials and workmanship for three years to the original customer from the
original date of delivery. Includes parts necessary to repair. (Normal wear and
tear is not included in this warranty, when used with a cover lifter seam damage
will be considered normal wear and tear)
Weathershield Cover~3 years
Arctic Spa warrants the weathershield cover to be free from manufacturer
defects for 3 years to the original customer from the original date of delivery.
Includes parts only warranty. Fading of vinyl and thread is not considered a
defect and will naturally occur due to normal chemical maintenance, exposure
to the elements and aging
Onzen™ System ~ 2 years
Factory-installed Onzen™ systems will have a 2 year warranty on labor and
components, with the exception of the electrode. The electrode has a 30 day
parts warranty against defects in materials and workmanship. The electrode is
a consumable part that needs to be changed periodically by the spa owner.
Onzen™ systems that are retro-fitted (installed after manufacture of the spa) by
authorized Arctic Spa technicians will have two year parts warranty and it will not
include a labor component. Not to exceed the spa warranty whichever comes
first. Note, in order to process a warranty claim the Arctic Spas factory warranty
department may need to contact the spa owner directly via email or phone. It
is the responsibility of the Arctic Spa dealer to provide this contact information
to the warranty department. This warranty may be void if the spa is operated
with water salt concentrations outside the recommended level of 2000 to 2500
parts per million (ppm). Damage to other spa components unrelated to the
Onzen™ system as a result of leaking pump seals are specifically not covered
by this warranty. For example, heaters, heater barrels, jets, grab rails, pump
seals, and pump motors are not covered in this case. Spa water quality and any
damage caused by water chemistry imbalance are not covered by this warranty.
Warranty work must be completed by an authorized Arctic Spa dealer. The
Onzen™ system is not a fully automatic water treatment system. It is designed to
minimize water maintenance under typical user loads and may therefore require
supplemental chlorination and water chemistry balancing. (Arctic Pure brand
spa chlorine is called Boost). The spa owner is responsible for ensuring safe
water chemistry and conditions.
The Onzen™ system must be used with Arctic Pure brand salt blend, which has
been developed to protect the spa components. The use of alternative brands
of salt may damage the spa components, can be detected by spa technicians,
and will void this warranty.
Spa Boy~ 5 years
Arctic Spas warrants the Spa Boy system against malfunctions due to
defects in materials and workmanship for 5 years from the original date of
delivery to the original customer on factory installed systems, except the
user replaceable Spa Boy Electrode which has a 30 day warranty, needs
to be replaced annually. This warranty includes parts and on site labour
necessary for the repair. Spa water quality and other damages resulting
from water imbalance are specifically not covered by this warranty.
Warranty work must be completed by authorized Arctic Spas retailers only.
Spa Boy retro fitted kits (installed after manufacturer of the spa) will have a
5 part only warranty. Not to exceed the spa warranty, witchever comes first.
No labour warranty is provided by Arctic Spas for retrofitted Spa Boy systems.
Disclaimer: This is not an automatic water care system. The system is set
up for typical spa use. The spa user is ultimately responsible for maintaining
proper sanitary water conditions. Use of salt other than Arctic Pure Sea Salt.
Blend will damage the Spa Boy components and void the warranty. The Arctic
Pure Sea Salt blend has been developed to protect Spa Boy components
from damage and the use of alternative salt blends will be easily detected by
technicians. This warranty may be void if the spa is operated with water salt
concentrations outside the recommended level of 2000 to 2500 parts per
million (ppm). Damage to other spa components unrelated to the Spa Boy
system as a result of leaking pump seals are specifically not covered by
this warranty. For example, heaters, heater barrels, jets, grab rails, pump
seals, and pump motors are not covered in this case.
Aquatremor® ~ 3 years
Arctic Spas® warrants the factory installed Aquatremor® Bluetooth sound
system against malfunctions due to defects in materials and workmanship for
three years to the original customer from the original date of delivery. Includes
parts and on site labour necessary to repair. iPod® and waterproof case are
manufacturer direct warranties. Aquatremor retro fitted kits (installed after
manufacturer of the spa) will have a 3 part only warranty. Not to exceed the spa
warranty, witchever comes first.
DETAILED PUMP WARRANTY
Pump(s) are warranted against material and component failure. The pump shaft
seal is covered under warranty. Damage resulting from a neglected leaking shaft
seal is not covered under warranty. This includes but is not limited to bearing
seizure, end bell failure, start switch failure, impeller failure and capacitor failure.
It is the responsibility of the customer to report shaft seal failure before further
damage can occur. Any pump component failure determined to be the result of
defective material will be replaced under warranty. Arctic Spas® reserves the
right to replace pump components, rather than the complete pump assembly.
Vibration noise associated with normal pump operation is excluded from this
warranty.
PERFORMANCE
To obtain service in the event of a defect or malfunction covered by this Limited
Warranty, notify your Arctic Spa dealer as soon as possible and use all reasonable
means to protect the spa from further damage. Upon proof of purchase, Arctic
Spas®’ agent or its designated service representative will correct the defect
subject to the terms and conditions continued in this Limited Warranty. Pre-
Aproved claims must be executed within 60 days of Pre-approval, All existing
claims expire upon expiration of warranty. *Please note that union connection
leaks are considered to be user serviceable and are expressly excluded from the
Limited Warranty. Damage resulting from union connection leaks are expressly
excluded from the Limited Warranty. There will be no charge for parts and on site
labour to the customer for a period of five years from the date of original delivery
or six years from manufacturer’s ship date, whichever comes first. Specifically
equipment, plumbing and shell surfaces against malfunctions due to any defect
in the material and workmanship within the Limited Warranty. Travel costs are
the responsibility of the customer. Your limited warranty will cover a maximum
of $60 towards on site labor per each approved warranty claim. Service and/
or travel costs are covered within the first 30 days of ownership to a maximum
distance of 100KM from dealership or designated service outlet. If Arctic Spas®
determines that repair of the covered defect is not feasible we reserve the right to
instead provide a replacement spa equal in value to the original purchase price
of the defective spa. Spa replacement is done only at the discretion of Arctic
Spas®. Reasonable costs for the removal of the defective spa, and delivery and
installation will be the responsibility of the spa customer. Freight will be paid to
the nearest Arctic Spas® distribution centre while in the warranty period.
36 36