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Frequently Asked Questions (FAQs)
1. The Wake up screen shows my current basal rate delivery but doesn’t show which Basal
Program is active. How do I find this information?
From the Wake up screen, use the Up/Down arrows to highlight Status and press OK. Status
Screen 1 shows the name of the active basal program.
2. When I go to Status Screen 2, there is an IOB (Insulin on Board) amount shown but I don’t
use this feature.
The pump tracks IOB constantly and will show the amount on the Status Screen 2, even if you
don’t have the IOB feature turned on.
3. The Audio Bolus feature isn’t working. When I press the Audio bolus button, the Normal
Bolus screen appears.
You must first turn on the Audio Bolus feature in Setup Advanced. If Audio Bolus is not
turned on, this button is a short cut to the Normal Bolus screen.
4. I can’t get the cartridge to go in all the way.
When loading a cartridge, you must first Rewind the pump’s piston rod and then load the
cartridge. See Chapter 5, Getting Your Pump Ready.
5. I have a Temp Basal running but stopped exercising early. How do I stop the Temp Basal?
From the Basal Menu, select Temp. The Temp Basal details are shown. Scroll to Cancel
and press OK.
6. How do I find out how much insulin has been delivered in a currently active Combo Bolus?
From the Bolus Menu, select Combo. The current details of the Combo Bolus are displayed.
7. I’d like to use the CarbSmart feature but I don’t know what my Insulin to Carb ratios are for
different times of day.
Consult with your healthcare team for information regarding your personal plan of
treatment.
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