Troubleshooting Error Codes
If the display shows an error code, please refer to this sheet for a potential solution.
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Error Code
Possible Cause
Solution
•
Electronics fault error message of
specific cooking zone.
• See E0, E1, E2, E3, E7, E8, E9, EE
•
IGBT overheating.
•
Turn of unit until to allow IGBT to
cool. Restart unit.
• No cookware found or improper
placement of cookware on the
cooking zone.
• Make sure the cookware is centered
on the cooking zone, and that it's
also induction compatible. See
SELECTING COOKWARE
• Supplied voltage to cooktop is
too low.
•
If the voltage of the power supply to
the cooktop is too low, it cannot
operate properly and will show this
error code.
This may be caused by reduced
voltage being supplied to the house
circuit. If the connections are correct
and supplied voltage returns to
normal, the code will disappear.
• Supplied voltage to cooktop is
too high.
•
If the voltage of the power supply to
the cooktop is too high, it cannot
operate properly and will show this
error code.
This may be caused by increased
voltage being supplied to the house
circuit. lf the connections are correct
and the supplied voltage returns to
normal, the code will disappear.
• NTC1 break off
•
NTC1 short circuit
• Turn OFF the cooktop; then shut of
the power at the fuse or circuit
breaker for about 30 seconds. Turn
the power back on to the cooktop
then press the POWER button to turn
on the unit. lf the error message is still
being displayed, call for service.
• NTC2 break off
"EE" appears in
the Timer display
•
NTC2 short circuit
"E9" appears in
the Timer display
"E7" appears in
the Timer display
"E2" appears in
the Timer display
"E" appears on
the Power display
"E0" appears in
the Timer display
"El" appears in
the Timer display
"E3" appears in
the Timer display
"E8" appears in
the Timer display
