the carrier is complete. Therefore, claims for damages and shortages must be filed
with the transporting company by the receiving company in accordance with the
transporting company’s procedures. Visible damage and shortages must be noted on
the freight bill; packaging and contents must be retained for inspection.
Replacement Policies and Procedures
During the warranty period:
1. Describe the problem to an AutoPatch Dealer, regional representative, or the
AutoPatch customer service department.
2. Upon verification of a problem that requires factory repairs, an AutoPatch
customer service representative will issue a Return Materials Authorization
(RMA) number. The Dealer is required to send a purchase order for the cost of
the replacement parts. (If the Dealer is no longer involved, the consumer can
provide a credit card on which AutoPatch will place a hold until the defective
parts are returned.) AutoPatch will, at no cost, repair or replace the part(s)
returned to the factory and return the part(s) to the sending party. If conditions do
not permit this procedure, we will invoice new or reconditioned (at AutoPatch’s
option) replacement part(s) to the Dealer and ship the part(s) to the Dealer or to
the consumer if so directed by written order from the Dealer. Unless otherwise
instructed in writing by an AutoPatch customer service representative, part(s)
replaced under this warranty must be returned to the factory:
a) within thirty (30) days;
b) with shipping and insurance costs prepaid;
c) with the RMA number clearly indicated on the outside of each container;
d) in the original shipping container(s), if possible;
e) with a written description of problem. If the replaced part(s) are returned
within thirty (30) days, we will apply credit to the Dealer’s account for the total
value of part(s) determined defective, plus return shipping costs. Any part(s)
received after thirty (30) days or otherwise not in compliance with these
requirements may be refused, and credit will not be issued.
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AutoPatch Service & Returns Policy
AutoPatch Service & Returns Policy
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