AutoPatch
Service & Returns Policy
Service
AutoPatch products are to be serviced only by AutoPatch authorized service agents.
Return Authorizations
Except for warranty claims, merchandise will not be accepted for return or exchange
after the first thirty (30) days following the invoice date.
Returned items must be shipped prepaid and insured in their original packing
containers (if possible). When returning merchandise, first obtain a Return Materials
Authorization (RMA) number, as described below, and clearly show the RMA
number on the outside of each carton. Merchandise will not be accepted for any
reason without an RMA number.
Products and parts returned or exchanged for any reason other than warranty
purposes are subject to a restocking fee not greater than twenty percent (20%) of the
invoiced price, if returned in unused condition.
Claims for Shipping Damages
Unless otherwise specified, merchandise is normally shipped by Federal Express
Economy service; however, AutoPatch reserves the right to select the final method
and carrier for any shipment.
Although we take special care to ensure the safe arrival of all orders, shipping
accidents and damage can occur. Shipments are transferred to the appointed carrier in
good condition, and AutoPatch’s liability for the product ceases when the transfer to
AutoPatch Service & Returns Policy
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